Support Report

The Mysteries of Metering: Navigating the Path from Analog to Digital

Posted by Dan Fulop on May 26, 2010 9:15:56 AM PDT

The focus of this "Support Report" is metering. As a manufacturer of both analog and digital products, UA Customer Support receives many calls and e-mails concerning the union of these two distinctly different worlds. One of the most common points of confusion revolves around the difference in calibration between analog and digital metering.

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64-Bit Operating Systems: Separating Fact from Fiction

Posted by Dan Becker on February 24, 2010 3:14:11 AM PST

Well, dear readers, there is quite a lot of confusion about the new 64-bit updates for Mac and Windows OS and host applications and exactly what it is they actually do for us. Many people are under the impression that a 64-bit OS will make their recordings sound better. Sorry, not true. It is true that the more bits used to represent an audio sample, the more dynamic range available, because dynamic range is proportional to word length, and frequency response is proportional to sampling frequency.

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Where to Begin — 10 UAD Powered Plug-Ins Every New UAD-2 User Should Own

Posted by Dan Becker on September 23, 2009 4:13:33 AM PDT

With all of the compressors and limiters, EQs, special processors, chorus and delays, and reverbs available from UA’s Online Store, we know that many new users look at the vast array of UAD plug-ins available and think, "Which should I use? Where do I start?"

Without further ado…

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UAD Fairchild 670 AU Mono: So Long, Farewell, Auf Wiedersehen, Goodbye…

Posted by Dan Becker on August 26, 2009 4:14:11 AM PDT

It seems like only yesterday... Actually, it was January 14, 2004, when Universal Audio released UAD version 3.4.0 and the birth cries of the new UAD Fairchild 670 plug-in could be heard. ("Waaaaah…. Hiccup!") The world rejoiced! Now the sound of the Fairchild 670’s 14 transformers and 20 vacuum tubes would sing in many a DAW (huzzah!).

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Oh Plug In, Where Art Thou?

Posted by Dan Becker on May 27, 2009 4:15:11 AM PDT

One common question we get is from customers who are in the middle of a mix and seem to have more plug-ins running in the project/session than they can see. Many host applications have the ability to hide tracks or adjust the view of the project/session so that not all elements of the mix are readily shown. Although a handy and convenient tool, sometimes a user will open an old project/session and forget that they have some tracks hidden away.

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Springing Forward With UA Hardware

Posted by Dan Becker on April 22, 2009 4:14:11 AM PDT

I’ve been focusing on the UAD-2 for the last couple of months, so I feel it is time to talk to those of you out there who have just purchased one of our famous UA hardware products. Now, I know the UAD cards are great, but can you cuddle up next to a UAD card and feel the warmth radiating from its chassis? And what beautiful chassis all these UA hardware damsels of the control room have!

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Optimizing Your UAD's Performance for Logic Pro

Posted by Dan Becker on December 24, 2008 3:14:11 AM PST

First let me introduce myself. I’m Dan Becker, the Mac Support Guy (MSG??!!). Probably one of the most common email questions I receive in the ol' Mac Support email box regards the use of the UAD products with Logic Pro. So let’s look at how to maximize performance of your UAD products with this popular host application!

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