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Customer Reviews

UAD-2 Satellite Thunderbolt 3

Overall Rating

1-20 of 33 Results

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R. Rockenschaub

June 1, 2023

Mit UAD-2 Satellite Thunderbolt - ERROR -38

Ich hab mir 2 UAD Octo gekauft um für mein Apollo X16 mehr DSP-Power zu bekommen. Mit den Satelliten (einer oder zwei) wurde das System total instabil. Das Arbeiten mit der stetigen Fehlermeldung Code-38 (Kommunikationsproblem zw. Computer und Uad) ist unmöglich. Ich habe Stunden verbracht um den Fehler zu finden. Mit Support, Computertechniker , weil ich es nicht glauben konnte. FAZIT: Die Geräte funktionieren nicht.

U. Millan

April 23, 2023

Octo errors galore

Bought the unit, after thousands of dollars invested on UAD hardware and licenses l cannot use the unit because of the infamous -38 error.
Reached out to UA to no avail, and l am not alone on this ....

L. Chandler

April 13, 2023

I had to buy this to replace a UAD-2 Satellite TB Octo that failed

Support request unsolved since opening March 23, 2023. "Customer Service," and I use the term loosely, has not responded since March 30, 2023

s. H

September 22, 2022

Another Ridiculous Error 38 Review

Within minutes of installing the Octo thunderbolt box I was getting ERROR 38 errors which disable render some plugs useless regardless of different sessions while your playing back etc in Logic x. With all plugins working before I added the octo one can surmise that the octo is the issue. With a couple of thousand dollars in cost it's ridiculous. Having read a previous review with the same issue and this person has tried everything and got no-where I am extremely disappointed that UAD have not fixed this in an update, and how can they not know what this error is ??
I find it unacceptable that a unit that is supposed to give you all the DSP you need could actually render plug ins useless thus working against you. There is nothing showing wrong on my system.
LA-2A, AVALON, 1176, Vox Box off the top of my head.

D. Gastaldi

September 20, 2022

very disappointed

I received the first card 2 weeks ago, it is not working, I am still waiting for replacement to be able to try it.

M. MIJNO

September 8, 2022

Careful with presonus studio one

Many MANY cracks with studio one. Nothing to do (sampling rates etc do not help - sound just cracks it's a real pain)

.

June 24, 2022

Error 38

I replaced my FireWire satellite with this newer TB version (forced into it by new Mac). Some plug ins work fine but some give the error 38 code. I’ve been conversing with CS for over six months. I’ve bought me TB cables, re installed software and firmware, I’ve even replaced the unit. I’ve tried every configuration they’ve suggested, disconnecting external HDs, etc. To my mind I think it must be bad coding in some of the plug ins.

R. DeHart III

February 13, 2022

Causes -38 Errors

Bought two of these TB3 Octos and can’t use them efficiently because they frequently cause -38 errors and need to be power cycled several times in the middle of working. First time giving UA a bad review. I will consider updating if the issue is fixed. But at the moment I cannot use my new products and it’s been 6 months with the issue.

É. Mauchausse

February 7, 2022

Satellite not working with Windows

So far, this has been a terrible purchase.
I have an error message (-38) and my system bugs whenever I use the satellite. I have tried everything to fix it, changed cables, uninstalled and re-installed the software -including re-installing an older version-, re-initialised my Apollo... all the tips I was able to find on the UAD forum. I opened a ticket with UAD support of course, and have had no real support. The support guy told me that it must be a hardware problem, but the satellite works rock solid with a Mac so that’s not it. Since this last troubleshoot, I have not heard a word from support.
At this point, all I can say is that I gave UAD $1000 to have a black box with a green light sitting on my desk.
Unacceptable.

j. de la hautemaison

January 24, 2022

NO WORK!!!

Hello to all,
I would like to draw your attention to this product because it does not work with my configuration which is still classic:
W10-I9 9900K-64gRAM-Gigabytes Designare-Thunderbolt 40G-Apollo 6X-Cable 40G very short.

Indeed, without logic, the plugins are "diseable" when the "UAD-2 Satellite Thunderbolt 3" is "ON" and works again when I turn it off. Only, I lose 4 DSP... :(
My Bios and all Drivers are up to date...
UAD kindly offered to change it but they sent me back, by mistake I think, another UAD-2 Satellite Thunderbolt 3 with which I have the same problem.
I hope to be able to exchange it for a UAD-2 Satellite USB.
See you soon

Translated with www.DeepL.com/Translator (free version)

P. Duville

July 16, 2021

Miserable plugins selection

Hello , i have a lot of uad plugins. When i purchase the octo uaudio give me some plugins that i already have , so i cant get any new plugins. I think in uaudio ate very poor and they cant give any plugin to a loyal customer. I dont like how uaudio manage the shit

E. Munda

May 24, 2021

bad management of plugins

They told me before the purchase that by purchasing the satellite I would have plugins, but after the purchase they told me they were wrong and they did not give them to me. Also there are bugs in the device, since when the dsp percentage reaches 65% an error often appears stating that there are no more resources. For the price at which these products are sold, these bugs don't have to be there!

a. wipfler

March 26, 2021

BEWARE: Console doesn’t recognize Satellite

Console doesn’t recognize my new Satellite Octo so I am still stuck with using only the one processor in my apollo solo. Luna won’t let me use more than one processor’s worth of plugins. If you have a solo the satellite will not work for you!

G. Lukács

March 24, 2021

George

Very disappointed in the fact, that it only works without any latency when used together with Console. I bought the device to be able to use these legendary and outstanding plugins, only to experience latency and several crashes in Ableton. I now HAVE TO buy a UAD sound card also, to experience the full potential of UAD-s outstanding service. Really a shame.

i. meli

March 12, 2021

Problems

I have problem with Satellite uad Is on. The plugin don't work. Errore Cod.38 .

i. meli

March 12, 2021

Problems

I have problem with Satellite uad Is on. The plugin don't work. Errore Cod.38 .

P. Betremieux

November 2, 2020

Satellite Quad thunderbolt. doesn't. work!!!

I have a apollo 8 and an octo satellite who work good. I've bought a satelite quad for more power, but it does'nt work at all! charge my general DSP, dismiss all my UAD plugs!
and now the music store is close for one month in Paris... what a ...!

A. Björnsson

October 22, 2020

angelica

I bought this product and It's not working at all. The box itself seem to only run one plugin and majority of my plugins are disabled because of the Dsp. I've tried to contact the support team and they haven't replied to my actual questions. Pretty disappointing as I have another older version of the satellite box and that one runs fine.

M. Steele

May 12, 2020

Doesn't work!

Continuous error code 38. Doesn't work with any newer plugins. and has completely ruined my workflow. What a complete waste of time and money!!

k. sperber

April 14, 2020

Doesn't work

I've got an almost new iMac and I was hoping to increase my plugin power, but all I got is an error-code. I assume that it is an issue with the Thunderbolt-cables because they seem to be too long. If that's the case. I invested more than 100 Euros in useless cables. No hint by UAD, that the length of the cables could cause problems. Very sad...

1-20 of 33 Results

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