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RMA Information

Everything you need to know about returning merchandise to the manufacturer.

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About These Manuals

  • The digital product software manuals below are for the latest version of UAD Powered Plug-Ins software for Apollo and UAD-2 devices. Some features and functions within these manuals do not apply with previous UAD software. To obtain manuals for use with previous UAD software, download and install the previous version. The manuals that match the UAD software version are always copied to disk by the UAD installer.
  • All manuals are in PDF format. PDF files require a free PDF reader application such as Adobe Reader (Windows and Mac) or Preview (included with Mac OS X).

Digital Product Manuals

All operation manuals for Apollo and UAD-2 products are available below.

  • UAD Plug-Ins Manual
    Complete instructions for individual UAD Powered Plug-Ins developed by Universal Audio
    Note: Direct Developer (3rd-party) plug-in manuals are available from the "Docs" tab on each plug-in's product page at the UA Online Store.
  • UAD System Manual
    UAD-2 PCIe cards and UAD-2 Satellite (FireWire/Thunderbolt/USB) installation & configuration, UAD Meter & Control Panel application, online store

Analog Product Manuals

To obtain manuals for Universal Audio's analog products, please select the analog product from the "Browse Support" drop menu at the top of the column at left.

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Phone support is available during the following hours:
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Tuesday, Wednesday, Thursday: 9 AM to 3:00 PM
Friday 9 AM to 1 PM

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Universal Audio, Inc.
4585 Scotts Valley Dr.
Scotts Valley CA 95066