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UAD Support

Frequently Asked Questions
Answers to the most frequently asked customer support and sales questions can be found here on our FAQ page. Common questions and their answers are grouped by topic.

Ownership
Registration, vouchers, optional plug-ins, licenses, transferring, etc.

Software
Supported platforms, operating systems, host applications, system requirements, etc.

Hardware
PC Motherboards, Apple G5 & Intel Mac, Pro Tools, etc.

New Users
Installation, documentation, operation, online store, support, etc.

General
UAD product info, capabilities, technology, etc.

Ownership

I am selling a used UAD card and want to transfer ownership - how do I do that?
If you own only one UAD card, selling it and transferring your plug-in authorization(s) is relatively simple and straightforward. However, you (the seller) must request a transfer and provide contact and registration details for the new owner using our
transfer request form. Please read the additional transfer FAQ on the transfer request page.
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I have several UAD cards and plug-in licenses, and want to sell one of the cards. Can I sell the card with my plug-in licenses?
UAD multi-card setups, or single cards that have been split away from a group, can be resold and the licenses transferred. However, be aware that plug-in authorization (and the license agreed to during installation) can only exist between UA and a single user. Therefore the UAD transfer policy is ALL OR NONE, meaning you can either sell a single card with all your multi-card plug-in authorizations or none. Obviously plug-in licenses/authorizations cannot be shared or split among multiple users. So when you sell your UAD cards or split away a single card for resale, you have to decide whether to transfer all of your plug-in licenses or none – we cannot be responsible for policing which plug-ins were promised and which plug-ins were actually delivered.

Before you deliver a used UAD card, you (the seller) must request a transfer and provide contact and registration details for the new owner using our transfer request form.
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I am thinking about buying a used UAD card. How do I make sure to get the plug-ins I’ve been promised?
If you are a potential buyer of a used UAD card, please verify with the seller that he is willing to give up all his plug-ins before completing the transaction. We can’t be responsible for policing which plug-ins were promised and which plug-ins were actually delivered. Therefore the UAD resale and transfer policy is ALL OR NONE. Unless the seller contacts UA with your details and instructs us to transfer all of his plug-ins to you, assume that you are purchasing a UAD-1 Project Pak with no additional plug-ins. In order to use this card, you’ll need to register with us at my.uaudio.com and then download the latest UAD software for your OS version along with the plug-in authorization files. You can then buy additional plug-ins at my.uaudio.com whenever you need.
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I'm considering buying a used UAD card, how do I transfer the plug-in licenses?
Caveat Emptor! Buyer beware. You should know that Universal Audio’s plug-in transfer policy is ALL OR NONE. That is, the seller has to notify us via email and agree to transfer all his plug-in authorizations (for all his cards and plug-in bundles) before you attempt to use even one of them. Otherwise, you will be buying a UAD-1 Project Pak. So please make it clear to the seller that he/she must our transfer request form and agree to part with his plug-ins before you conclude your transaction.
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I want to sell one or more of my plug-in licenses without selling my UAD(s). Is that possible?
No. We are going the extra mile to help customers sell UAD cards and transfer all their plug-ins (or none as the case may be), but we cannot get tangled up in the second hand plug-in business.
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I want to trade in one or more of my plug-in authorizations/licenses for a different plug-in license. Is that possible?
No.
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What operating systems is the UAD card compatible with?
UAD Powered Plug-Ins running on the UAD-1 and UAD-1e are compatible with Windows XP (Pro, Home, and x64-Bit Editions), Windows Server 2003, Windows Vista (32-bit and 64-bit versions), and Mac OS 10.4 and greater. Full support of 64-bit Windows systems is available with UAD v4.7.0 (and higher). More specific information can be found on our compatibility pages. If you have an older operating system (Windows 98/ME, Windows 2000, Mac OS 9, Mac OS 10.2/10.3), you can download older versions of our plug-ins and drivers on our software archives page. However, not all plug-ins are available in older versions of the UAD software, and performance in your operating system and host application may vary.

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What operating systems is the UAD-Xpander compatible with?
The UAD-Xpander is supported on notebook computers under Mac OS X and Window Vista only. Windows XP notebooks cannot run the UAD-Xpander. However, the UAD-Xpander will run under Windows XP on desktop systems via the UAD-Xtenda PCIe-to-ExpressCard adapter.

For the latest UAD-Xpander information, please see the UAD-Xpander support page.

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Which Mac OS does the latest UAD release support?
The current UAD release (version 4.10.0) supports Mac OS 10.4 Tiger and Mac OS 10.5 Leopard. Mac OS versions prior to 10.4 are not supported in UAD v4.10.0

Prior UAD releases supported earlier Mac OS X versions and Mac OS 9. They are still available on our software archives page.
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Is Digidesign RTAS supported?
Can I use the UAD and Pro Tools?
Yes! The UAD is compatible with Digidesign Pro Tools LE and TDM Mix/HD systems by using the FREE UAD version of the FXpansion VST to RTAS Adapter. Read all about RTAS support (and how to obtain the adapter) on the UAD VST to RTAS Adapter support page.

Note that the full version of the adapter from FXpansion is officially unsupported by UA. Please visit
www.fxpansion.com for more information about the full adapter version.
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Can I use the UAD with Pro Tools in Mac OS X Tiger?
Yes, the UAD specific UAD VST to RTAS Adapter from FXpansion has been tested in Mac OS 10.4.x "Tiger" with Pro Tools LE and TDM HD systems (UAD supports Tiger as of v3.9.0). For complete details, please see the UAD VST to RTAS Adapter support page.
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What workstations and software support UAD Powered Plug-ins?
Please see the
UAD compatibility page.
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Can I run my current plug-ins on the UAD card?
No, only Powered Plug-Ins can run on the UAD card. You can run your favorite plug-ins on the host system concurrently with Powered Plug-Ins running on the UAD card. Powered Plug-Ins will appear in your host application just like standard native plug-ins.
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Is DirectX supported?
Support for DirectX was discontinued as of version 4.1.0. However, version 4.0.0 runs DirectX under Cakewalk Sonar and Project5, and Sonic Foundry Sound Forge, Acid, and Vegas. You can find version 4.0.0 on our software archives page.
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What versions of Windows are supported?
The current version of UAD Powered Plug-ins (v4.10.0) includes support for Windows XP (Pro, Home, and x64-Bit Editions), Windows Server 2003, and Windows Vista (32-bit and 64-bit versions). Prior UAD releases supported earlier Windows versions and are still available on our software archives page.

Note: The UAD-Xpander runs on notebook computers under Windows Vista only. See
this point.
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Is Mac OS 9 supported?
UAD Powered Plug-ins runs under Mac OS 9 in version 3.9.0, which is available on our software archives page.
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Hardware

Does the UAD-1 work with PCI-X?
Yes. The UAD-1 PCI card will function in PCI-X slots, since PCI-X is design to be backwards compatible with PCI universal signaling cards supporting 3.3v & 5v. The UAD-1 will run in its normal 32-bit PCI 33Mhz mode and will pull the PCI-X bus to this speed for all cards on the same bus. Therefore, on machines that support multiple PCI or PCI-X busses, it is recommended to use the faster bus for audio cards or cards that specifically support higher speed modes and the slower bus for UAD-1.
Important: Do not confuse PCI-X with PCI Express (PCIe)! Click here for detailed information about PCI-X.
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Does the UAD-Xpander work with Windows Vista?
Yes.
The UAD-Xpander is supported on notebook computers under Mac OS X and Window Vista only. Windows XP notebooks cannot run the UAD-Xpander. However, the UAD-Xpander will run under Windows XP on desktop systems via the UAD-Xtenda PCIe-to-ExpressCard adapter.

For the latest UAD-Xpander information, please see the UAD-Xpander support page.
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Is the UAD-1e compatible with the Apple Mac Pro?
Yes (however, see 8-core exception below in next question). UAD Powered Plug-Ins
includes Universal Binary support for Intel Mac compatibility since version 4.5.0.

Note: Version 4.4.1 (and earlier versions included with the UAD-1 & UAD-1e cards) is NOT Intel Mac compatible.

All Mac Pro systems have PCIe slots only. Please visit our UAD-1e for PCI Express (PCIe) Information page for the latest important UAD-1e and PCIe information.
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Is Apple's new 8-core Mac Pro compatible with the UAD-1e?
There appear to be specific issues with the new 8-core machines that we are working with Apple to resolve. Therefore, currently we DO NOT recommend buying an 8-core machine to use with UAD products. We will provide more information as soon as we have completed further testing. UAD users with 8-core machines can email
macsupport@uaudio.com if they wish to assist with expediting further testing.
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Is there a PCI Express (PCIe) version of the UAD card?
Yes.
PCIe versions of the UAD-1, the UAD-1e Expert PAK and UAD-1e Express PAK, were announced at the AES convention in May 2006 and are now shipping. The latest information is on the UAD-1e for PCI Express (PCIe) Information Page.
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Does the UAD-1 work with the Apple Power Mac G5?
Does the UAD-1 work with G5's which have PCI Express (PCIe) and no PCI or PCI-X slots?
Which Power Mac G5 models are best for the UAD-1?
For the answers to these and other G5 questions, please visit our Apple Power Mac G5 & PCI-X Compatibility Page.
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Are there any issues with particular PC motherboards?
Yes. For complete details, including PCI-X and AMD-8131 information, please review our
motherboard compatibility page.
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Are multiple cards supported?
Yes, multicard use under Windows and Mac OS is supported. Up to 4 cards can be used within one system.
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Are Macintosh processor upgrades supported?
Macintosh computers that have processor upgrades are not officially supported. Many users have reported success with such systems. However, we cannot guarantee compatibility with processor-upgraded systems.
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New Users

Where can I find answers about how to get started with UAD Powered Plug-Ins?
The ReadMe, Quckstart.pdf, and UADManual.pdf should be the first stop for new users seeking written documentation on how to get started. These are available on the software CD-ROM, and they are also placed inside the Powered Plug-Ins Tools folder on your hard drive during software installation.

Check out our tutorial videos explaining how to install and register the UAD card, and purchase and authorize optional UAD Powered Plug-Ins at our online store.

Additional technical documentation that is not included in the software bundle is available at our support website on the UAD technical bulletins page.
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Is there a FAQ for my.uaudio.com and the Universal Audio online store?
Yes.
Click here for answers to frequently asked questions about my.uaudio.com and our online store.
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Why can't I see the UAD plug-ins I obtained from the UA store in my host application, even though I loaded the license key?
Prior versions of the UAD software bundle may not include our recent plug-ins. Install the latest software release to ensure you have all available plug-ins.
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General

Who distrubutes the UAD card? I thought it was Mackie?!
On January 1st, 2004, Universal Audio assumed distribution of the UAD product line from Mackie, who were the worldwide distributor for two years. Universal Audio has been the developer of UAD Powered Plug-Ins hardware and software since its inception.

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How many plug-ins can I run simultaneously?
There are countless combinations. Because we're running on a single non-partitioned chip, you'll be able to create projects with as many as 32 five-band fully parametric EQs, 16 compressors, and 2 RealVerb Pros. Or, consider 10 RealVerb Pros! See the CPU usage chart on the charts page.
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Do Powered Plug-ins support 192Khz?
Yes, absolutely. Powered Plug-ins will support any sampling rate your DAW supports. Unlike multi-chip DSP cards where a plug-in that requires an entire chip at 48KHz simply cannot run any faster, the single UAD processor has ample bandwidth to run all plug-ins at up to 32-bit, 192 kHz resolution. (Note: There are some exceptions. Please view our charts for detailed plug-in usage information.
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What additional plug-ins does UA have planned?
Please visit the Universal Audio home page for the latest software development announcements.
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What chip are you using?
That's a question we prefer not to answer, as the focus of Powered Plug-Ins is not the chip, rather its our ability to bring forth a new level of power and performance that in the past was only available for those with extremely large pocketbooks.
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What will give me better performance: an upgraded CPU or UAD Powered Plug-Ins? How about dual processors?
UAD Powered Plug-Ins will give you the most dramatic performance increase you have ever seen. Period.

A faster processor or dual processors alone will give you only a modest performance increase. In order to really boost your performance, you must also replace all your hard drives and upgrade your motherboard and main memory. Not only is this expensive, it's a hassle! You'll have to reinstall and reconfigure all your applications and hardware drivers, and re-register all your plug-ins! Once you're done, you'll be able to run a few more tracks and plug-ins, but your system will still be as sluggish and unresponsive when it's overloaded as before. UAD Powered Plug-Ins give you a dramatic performance increase now!

UAD Powered Plug-Ins are comparable to the price of software bundles alone. In addition, running processor-intensive functions such as reverb and compression as Powered Plug-Ins on the UAD will free up your host processor for more tracks, native effects and increased mix automation which may be just the performance boost you're seeking.
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Can the UAD run alongside other DSP cards (e.g. TC PowerCore, Creamware Pulsar, etc.)?
Yes. Many users have reported success using the TC PowerCore, Korg OASYS, Creamware DSP, and Yamaha DSP Factory cards concurrently with UAD Powered Plug-Ins. The UAD card is fully compliant with the PCI 2.1 specification.
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Does the UAD card include I/O?
No, it is a DSP card used to run the Powered Plug-Ins. However, there are no known compatibility issues with popular I/O cards and devices.
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What is UltraDither and why should I care?
This is just one of the many advantages to using a single "super-computer" DSP chip. There is so much overhead on the UAD that we are able to implement dithering at every step of signal processing without any impact on the plug-ins or host software. Like other DSPs, the UAD uses high-resolution internal data values during its calculations. However, this data must be "bit-reduced" to match the resolution of the output signal.

Most general purpose DSP chips, like the Motorola 56K or Analog Devices SHARC employ simple rounding or truncation techniques, which have a noticeable impact on audio quality. Software developers who use these chips could apply valuable processor cycles to implement software dithering. However, most don't because it will limit the number of instances and compromise the performance of the algorithm itself. When you see "high-resolution processing" specs, beware: it's meaningless if dithering isn't applied in the processing and to the output signal. The UAD chip was designed with ultra-high quality audio processing in mind, hence the headroom for hardware dithering at every step of the process with no compromise to our software algorithms.
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How do Powered Plug-Ins help with latency issues?
Latency is defined by the hardware I/O buffer size you've specified. However, host-based (non-powered) plug-ins and many audio I/O cards can't support small buffer sizes without causing the system to run slower, so you're often limited to how small a buffer you can actually use by how many plug-ins you're running.

With Powered Plug-Ins, you can actually use small buffer sizes without reducing system performance because they use almost no host CPU power. Powered Plug-Ins bring real-time performance to your native workstation.
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Are there any plans to make 3rd-party plug-ins available for the UAD?
No. After much internal debate and a lot of market research we have come to the conclusion that making the UAD a platform for yet another plug-in format is not the approach that we want to pursue. The unique design of the DSP chip used in the UAD offers unprecedented power, but also requires Universal Audio engineers to code any 3rd party plug-ins for it. At this time we feel our engineering team would benefit our customers best interests by continuing to create our own next generation plug-ins that are simply not possible using competing DSP cards.
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