Online Store Support

Purchasing Plug-in Licenses
The UAD software installer always installs the complete suite of available UAD plug-ins to the hard drive during installation. Therefore when you purchase an optional license, you don’t download that individual plug-in. Instead, you download a newer authorization file, which enables the plug-in file that is already installed.

Vouchers
Are included in UAD retail packages have dollar values that are as “good as cash” for buying UAD plug-ins at my.uaudio.com. Vouchers are applied to your my.uaudio.com account automatically when you register your card by clicking the “Authorize Plug-ins button...” button. After registration, the voucher dollar amount is in your account as a credit, ready to be applied to your store purchase.

Coupons
Like vouchers, coupons are as “good as cash” and are redeemed for UAD plug-ins at my.uaudio.com. Unlike vouchers however, coupons expire after a limited time period. Coupons are used for promotional offers only, they are not included in retail packages, and they can be used once only. Coupons are a great reason to subscribe to promotional announcements. Email subscription preferences are specified on your “My Profile" page at my.uaudio.com

Buying Plug-Ins
To obtain optional UAD plug-in licenses, simply visit our online store, browse the complete line of plug-ins at our secure online store, and complete your purchase with several payment options or use the voucher credit that was applied during card registration. Lots of product information such as features, specifications, audio/video demos, and reviews are available on the plug-in product pages at the store to help you make your buying decisions.

Procedure
To purchase and authorize an optional UAD plug-in:

1. Login to your Account at my.uaudio.com. Your email address is your login.
2. Click the “Store” menu, then browse the available plug-in selections.
3. Add the items you wish to purchase to your shopping cart.
4. Click the Checkout button when you are ready to proceed to checkout. At this point you will be able to review the contents of your shopping cart. Now you can either continue shopping or proceed to check out page. 
5. Select payment method: credit card, Paypal, personal check, or voucher.
6. Add any promotional discount coupons, then click Continue. The order confirmation page appears.
7. Verify the order confirmation page, then click Confirm Order once. The transaction is processed, and the “order complete” page appears.
8. Purchased UAD plug-in licenses are issued immediately to My Systems. Any authorization file downloaded after this point contains the new license.
9. Download a new Authorization File by clicking the Authorize Plug-ins button in the UAD Meter & Control Panel.
10. Drag-drop the authorization file onto any UAD Meter & Control Panel application icon/shortcut/alias. (Windows only: or drag to an open Meter/Control Panel window).
11. The authorization is loaded onto the UAD card(s) and after a few seconds the “Authorizations Updated Successfully” window appears.



 

If I'm an existing registered user, am I already in the system?
Yes. If you’re not sure if you are already registered, try logging in with your email address and password. If you forgot your password, click the "Forgot Your Password?" link to have a new one emailed to you. You can then login using your email address and this new password to view your account information and authorizations. You can also update your registration information or change your password from the “My Profile” tab. Alternately, you can contact UA and ask us to look up your information.

What happens if I forget my password?
If you forget your password, you click on the new password link on the login page and request a new password. An email will be sent to you shortly with your new password. At this point you can login and change it to a new password of your liking.

What payment methods do you accept?
The web store accepts Visa, MasterCard, American Express and Discover credit cards. The web store also accepts PayPal. Universal Audio does not support bank wire transfers.

Is my payment secure?
Yes. The UA web store uses the latest credit card encryption to protect your transactions and privacy. The web store is a GeoTrust Trusted site. You can view this by clicking on the Geotrust icon on the left hand margin of the store.

I have a problem with my store transaction, who do I contact?
For store problems, email info@uaudio.com or call 1-877-MY-UAUDIO.

How do I change my email address or my address?
You can modify your account information by choosing from the www.uaudio.com top menu "MY.UAUDIO/My Profile" and clicking the Modify Profile button.