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RMA Information

Everything you need to know about returning merchandise to the manufacturer.

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UAD Registration and Authorization

  • This page provides quick instructions for how to authorize your UAD device when the host computer is connected to the internet. See the offline authorization instructions if the computer is not internet-enabled.
  • Chapter 2 in the UAD System Manual contains a complete overview of the UAD authorization process.

To register and authorize your UAD device when the host computer is online:

  1. Install UAD v5.0 (or higher) software and the UAD hardware using the procedures detailed in chapter 2 of the UAD System Manual (the UAD system must be operating properly).
  2. Launch the UAD Meter & Control Panel application:

    Windows: Start Menu>All Programs>UAD Powered Plug-Ins>UAD Meter & Control Panel
    Macintosh: Startup Disk/Applications/Powered Plug-Ins Tools/UAD Meter & Control Panel

  3. Click the "Plug-Ins" tab button to view the Plug-Ins control panel.
  4. Click the “Authorize Plug-ins...” button. The my.uaudio.com online store opens in the default web browser. 

    - If you are already logged in at my.uaudio.com, your card will be automatically registered and added to your “My Systems” Group, and your authorization file is generated.

    - If you are not logged in at my.uaudio.com, you are prompted to log in or create an account if you do not already have one. After logging in or creating an account, your card will be automatically registered and added to your “My Systems” Group, and your authorization file is generated.

  5. The authorization file should begin downloading automatically to the disk location specified in the browser preferences (click the “Download Authorization” link to download the auth file if not).
  6. Double-click the authorization file. The authorization is loaded onto the UAD card(s) and after a few seconds the “Authorizations Updated Successfully” window appears.

The UAD device is now registered, authorized, and ready for use.

Online Support

Contact Us

Phone Support

USA (toll free)
877-698-2834

International
+1-831-440-1176

Fax
+1-831-461-1550
Customer support is available from 9am to 5pm, Monday through Friday, PST

Email Support

info@uaudio.com

Press & Review Inquiries

Amanda Whiting
amanda@uaudio.com

Mailing Address

Universal Audio, Inc.
4585 Scotts Valley Dr.
Scotts Valley CA 95066