Everything you need to know about returning merchandise to the manufacturer.
Universal Audio provides a warranty on all hardware products. To learn more, please read our Warranty Statement.
About UAD Transfers
All UAD transfers must be validated by Universal Audio customer support. The correct seller and buyer details must be submitted to UA via the transfer request form before the UAD hardware and/or UAD plug-ins can be re-allocated to a different owner. Once UA customer support has validated the submitted buyer and seller details, the registered hardware and/or plug-ins will be removed from the seller's account and attributed to the new owner.
This FAQ applies to all UAD-2 devices (all Apollo models, UAD-2 PCIe cards, UAD-2 Satellite Thunderbolt, UAD-2 Satellite FireWire, UAD-2 SOLO/Laptop). For information about UAD-1 devices, see the UAD-1 support page.
Q: I am selling a used UAD device and want to transfer ownership. How do I do that?
A: To make a request for transfer of ownership, click the "NEXT" button at the bottom of this page, fill out all the information in the transfer request form, then click the "Request Transfer" button at the bottom of the form.
Note: The maximum UAD hardware one system can accommodate is six UAD devices. To prevent the fraudulent sale/misuse of UAD products, Universal Audio limits the UAD hardware transfer quantity out of one account to five UAD devices. Special exceptions to the transfer limit may be considered in areas of education and multi-room facilities, if approved in advance. If you have questions or are seeking an exception, please contact contact customer support.
Q: I am considering buying a UAD device (new or used) from a non-official reseller. What should I know before I buy?
A: Buyers of used devices (or any non-official dealer transaction, new or used) are encouraged to ask the seller for the serial number(s) of the device(s) and contact UA customer support to see if the device is new/used and in good standing to be transferred or re-sold by the seller. Remember you are buying from an unauthorized reseller, so there is a possibility that the seller may not be doing "honorable" business. All third party transactions or disputes are between the buyer and seller, and UA assumes no involvement in such issues. As with any purchase, let the buyer beware! Look for positive feedback on your seller, ask for references, and do your homework by requesting the serial numbers up front.
Q: What if I bought a used UAD device, the seller has not transferred it to my account, and I cannot contact the seller?
A: UA is not responsible for used UAD devices that have not been transferred from the seller account to the buyer account. It is the responsibility of the seller to request transfer of ownership. All third party transactions or disputes are between the buyer and seller. UA assumes no involvement in such related issues.
Q: I have several UAD devices and plug-in licenses, and want to sell one of the devices. Can I sell the device with my plug-in licenses?
A: UAD multi-device setups, or single devices that have been split away from a system/group, can be re-sold with the licenses transferred. However, the license agreed to during installation can only exist between UA and a single user. Therefore, the UAD transfer policy is ALL or NONE, meaning you can either sell a single device with all of your multi-device plug-ins, or no plug-ins at all. UAD plug-in licenses/authorizations cannot be shared or split among multiple users. Once again, before you deliver a second-hand UAD device, the seller must submit the completed transfer request form. Buyers should make it clear to the seller that he or she must contact UA before concluded the transaction.
Q: I want to sell one or more of my UAD plug-in licenses without selling my UAD device(s). Is that possible?
A: Unfortunately not. We are going the extra mile to help customers resell UAD devices and transfer UAD plug-ins, but we can't get tangled up in the second-hand plug-in business.
Q: Is it possible to transfer UAD-1 devices?
A: No. Service and support for all UAD-1 hardware and software was discontinued on January 1, 2014. The UAD-1 end of service includes all UAD-1 devices (UAD-1, UAD-1e, and UAD-Xpander). As of January 1, 2014, all UAD-1 accounts were frozen in their final state, the UAD-1 authorization servers were decommissioned, and it is no longer possible to transfer UAD-1 devices between user accounts. For details, see the UAD-1 support page.
About included plug-ins when transferring UAD ownership
All UAD devices include a UAD plug-in bundle. The bundled plug-in licenses are always transferred to the new owner because they are pre-programmed on the UAD device itself. Therefore bundled UAD plug-ins do not need to be specifically requested to be transferred.
To proceed to the UAD Transfer Request Form, click here, then click the "Next" button at the bottom of the page to see the form.
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