UAD Transfer FAQ Questions about Transferring Ownership of your UAD
Q: I am selling a used UAD card and want to transfer ownership. How do I do that?
A: To make a request for transfer, fill out all of the information in the transfer form and then click the "Submit Transfer Request" button .
Note: The maximum UAD hardware one system can accommodate is (4) UAD-1 cards plus (4) UAD-2 cards. To prevent the fraudulent sale/misuse of UAD products, Universal Audio limits the UAD hardware transfer quantity out of one account to: (4) UAD-1 and (4) UAD-2 cards. The typical account configuration does not exceed these quantities. Special exceptions may be considered in areas of education and multi-room facilities, if approved in advance. If you have questions or are seeking an exception, please contact info@uaudio.com.
Q: I am considering buying a UAD card (new or used) from a non-official reseller. What should I know before I buy?
A: Buyers of used card (or any non-official dealer transaction, new or used) are encouraged to ask the seller for the serial number(s) of the card(s) and contact UA customer service to see if the card is new/used, or in good standing to be transferred or re-sold by the seller. Remember you are buying from an unauthorized reseller, so there is a possibility that the seller may not be doing "honorable" business. All third party transactions or disputes are between the buyer and seller, and UA assumes no involvement in such issues. As with any purchase, let the buyer beware! Look for positive feedback on your seller, ask for references, and do your homework by requesting the serial numbers up front.
Q: What if I bought a used UAD card, the seller has not transfered it to my account, and I cannot contact the seller?
A: UA is not responsible for used UAD cards that have not been transferred from the seller account to the buyer account. It is the responsibility of the seller to request transfer of ownership. All third party transactions or disputes are between the buyer and seller. UA assumes no involvement in such related issues.
Q: I want to buy a UAD-2 and sell/transfer ownership of my UAD-1, what should I do?
A: If you want to run your UAD-1 plug-ins on your new UAD-2 make sure you upgrade your licenses to UAD-2 before you sell your UAD-1 card! If you decide to sell the UAD-1 after transferring your licenses to a UAD-2, the UAD-1, UAD-1e or Xpander will revert to Mix Essentials Only. Mackie UAD cards will have Mix Essentials + 1176LN & LA-2A. To make a request for transfer, fill out all the information in the form then click the "Submit Transfer Request" button.
Note: All UAD transfers must be validated by Universal Audio customer service. We must verify the correct seller and buyer details before we can re-allocate hardware and/or plug-ins. Once UA customer support has received the proper buyer and seller details, we will make sure all the registered hardware and/or plug-ins are removed from your account and attributed to the new owner.
Q: I have several UAD cards and plug-in licenses, and want to sell one of the cards. Can I sell the card with my plug-in licenses?
A: UAD multicard setups, or single cards that have been split away from a system/group, can be re-sold and the licenses transferred, and we can facilitate a transfer. However, the license agreed to during installation can only exist between UA and a single user. Therefore the UAD transfer policy is ALL or NONE, meaning you can either sell a single card with all of your multicard plug-ins, or no plug-ins at all. Plug-in licenses/authorizations can't be shared or split among multiple users. Once again, before you deliver a second-hand UAD card, you (the seller) must submit the completed transfer request form. Buyers should make it clear to the seller that he or she must contact UA before you conclude your transaction.
Q: I want to sell one or more of my plug-in licenses without selling my UAD(s). Is that possible?
A: Unfortunately not. We are going the extra mile to help customers resell UAD cards and transfer their plug-ins, but we can't get tangled up in the second-hand plug-in business.
Q: If I transfer my UAD-1 plugs to UAD-2, can I use UAD-1 on one system and UAD-2 on another?
A: No, as this is a violation of the software end user license agreement. Your UAD-1 licenses can be transferred to the UAD-2 and can still be used on the UAD-1 as long as they are installed in the same system.
Note: There is one exception. If you have a UAD-2 SOLO/Laptop, existing lcenses from one desktop system can be linked to the UAD-2 SOLO/Laptop so they share licenses. The link option is presented during initial UAD-2 SOLO/Laptop registration.