Uninstall & Firmware (Windows 7)

This page provides technical details about installation, uninstallation, and updates of UAD software and firmware when using the Windows 7 operating system. For similar information with Mac OS X, click here.

Last Updated: February 27, 2014

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About UAD Uninstall About UAD Firmware Updates
How To Uninstall (v7.4.2 and higher) Firmware Downgrades (v7 to v7)
UAD Files Not Uninstalled Firmware Downgrades (v7 to v6)

UAD Software Uninstall

 

About UAD Uninstall

  • All UAD installers always automatically perform complete uninstallation of all current and prior UAD software versions before software installation begins. Therefore it is never necessary to perform an uninstall before installing UAD software.
  • Exception: If installing older UAD software over newer UAD software, performing an uninstall of the NEWER software before installing the OLDER software is recommended (the older installer cannot always know what newer components to uninstall).
  • To prevent loss of user data, Uninstall does not delete or move UAD plug-in presets or Apollo Console sessions. All user data can be completely removed with these instructions.

 

How To Uninstall UAD Software

UAD uninstall on Windows 7 systems

  1. From the Windows Start Menu, select All Programs>UAD Powered Plug-Ins. UAD items in the folder are exposed.
  2.  

  3. Select the "Remove UAD Powered Plug-Ins" item in the Start Menu (inside the UAD Powered Plug-Ins folder). The UAD Powered Plug-Ins Installer window appears.
  4.  

  5. Click the “Uninstall” button in the UAD Powered Plug-Ins Installer's Modify Setup window. All UAD software is deleted and the software uninstall process is complete.
  6.  

 

UAD Files Not Automatically Uninstalled

Important: Deleting the files below will permanently erase user data and/or settings.

  • Some files are not automatically uninstalled by the UAD uninstall routines to preserve user data and UAD system settings. These files include UAD presets, Apollo Console sessions, and device driver files.
  • To completely remove all traces of UAD software from the system, these residual files must be manually deleted.
  • The residual files that are not automatically uninstalled, and their disk locations, are listed below.
  • Not all files listed below will be present on all UAD systems. For example, some files appear on Apollo systems only.

UAD plug-in presets

UAD plug-in preset files are used to save and load plug-in settings via the UAD Toolbar (at the bottom of each UAD plug-in window).

  • Folder location:
    C:\Program Files (x86)\Universal Audio\Powered Plugins\Presets

Tip: Delete the entire Universal Audio folder inside C:\Program Files (x86)\ to remove all UAD files and user presets.

Apollo Console Sessions

Session files are used to save and load complete Console configurations via CONSOLE RECALL functions in the Console application

  • Folder location:
    C:\Users\[user account name]\AppData\Roaming\Universal Audio\Sessions

Tip: Delete the entire Universal Audio folder inside C:\Users\[user account name]\AppData\Roaming\ to remove all UAD data and Console session files.

UAD device drivers

Each UAD device has a unique device driver. If more than one device was installed, each driver file must be individually deleted.

  1. From the Windows Start Menu, select Control Panels>Device Manager to open the Device Manager window.
  2. Click the disclosure triangle next to the "Audio DSP Accelerator" item to expose the individual UAD device drivers.
  3. Right-click on the UAD driver and select "Uninstall" from the contextual menu. The Confirm Device Uninstall window appears.
  4.  

  5. Click the "Delete the driver software for this device" checkbox, then click OK. The device driver is deleted.
  6. For each UAD driver under the "Audio DSP Accelerator" item (if any), repeat the above two steps. If prompted to restart the computer, it is not necessary to do so until all entries are uninstalled.

Device driver uninstall is complete.

 

UAD Firmware Updates

 

About UAD Firmware Updates

Important: A complete power down of the UAD-2 device is critical to complete any firmware change (including a complete computer shut down for internal UAD-2 PCIe cards).

Important: Do not interrupt system power during any firmware change routines.

  • Firmware updates for UAD hardware devices may be contained within the UAD software to enhance system functionality.
  • The UAD software prompts to update the firmware automatically if newer firmware is available. For optimum results, always update the firmware when prompted by the software.
  • The UAD firmware and software is a matched set. The matched firmware files are always installed with every UAD version (even if there are no changes to the firmware).
  • UA may request the currently installed firmware version when offering technical support. The currently installed firmware is the "FPGA version" number in the UAD Detailed System Profile. The UAD Detailed System Profile is generated in the System Info panel within the UAD Meter & Control Panel application.
  • Important: If installing older UAD software over newer UAD software, read the section about firmware downgrades below.

 

How to update UAD firmware

 

  1. To initiate a firmware updates, click the "OK" button in the "Firmware update" dialog when the window is presented by the software.
  2.  

  3. The "Updating..." window appears while the firmware is being installed onto the UAD device.
  4.  

  5. After the firmware is installed, the "UAD-2 Firmware update" window appears with instructions to power cycle the device.
  6.  

  7. Click "OK" then completely power off the UAD device for at least 5 seconds:

    If the device is internal (UAD-2 PCIe card and/or UAD-2 SOLO/Laptop), the computer must be powered down completely via the Windows "Shut down" command in the Start Menu (or equivalent).

    If the device is external (Apollo DUO/QUAD, Apollo 16, UAD-2 Satellite, or UAD-2 PCIe card in external chassis), the power switch can be used to power down.

  8. The first time power is reapplied, the UAD hardware will take an extra 20–30 seconds to initialize, after which the firmware update process is complete.

 

Manual UAD Firmware Downgrades

Please read the important information below if installing an older UAD software version on a system that has a newer UAD software version installed.

  • The UAD firmware and software is a matched set. If older software is used with newer firmware, unexpected and/or undesirable behavior could result.
  • Older UAD software cannot know if newer UAD firmware is installed. In this scenario, the older UAD software does NOT automatically prompt for older firmware, so the software/firmware could be mismatched.
  • Therefore, if installing older UAD v7 software over newer UAD v7 software, the firmware MUST be manually downgraded using the procedure below.
  • Important: If installing UAD v6 software over UAD v7 software, significant issues are much more likely to occur versus a mismatch between v7 versions. In this scenario, the firmware MUST be downgraded using the v7 to v6 procedure at the bottom of this page.

How to downgrade UAD v7 firmware

  1. Uninstall the currently installed UAD software using the uninstall procedures at the top of this page.
  2. Install the older UAD software (available from the UAD Software Archives page).
  3. In the Windows Explorer, navigate to this folder to see the firmware files:
    C:\Program Files (x86)\Universal Audio\Powered Plugins\Firmware\UAD-2\
  4. Using the table below to determine which firmware file to use for your specific device, drag the firmware file (with the .bin suffix) for your device onto the UAD Meter & Control Panel application icon in the OS X Dock.
  5. Click the "OK" button in the "Firmware update" dialog when the window is presented by the software.
  6.  

  7. The "Updating..." window appears while the firmware is being installed onto the UAD device.
  8.  

  9. After the firmware is installed, the "UAD-2 Firmware update" window appears with instructions to power cycle the device.
  10.  

  11. Click "OK" then completely power off the UAD device for at least 5 seconds:
    • If the device is internal (UAD-2 PCIe card and/or UAD-2 SOLO/Laptop), the computer must be powered down completely via the Windows "Shut down" command in the Start Menu (or equivalent).
    • If the device is external (Apollo DUO/QUAD, Apollo 16, UAD-2 Satellite, or UAD-2 PCIe card in external chassis), the power switch can be used to power down.

    If the device is internal (UAD-2 PCIe card and/or UAD-2 SOLO/Laptop), the computer must be powered down completely via the Windows "Shut down" command in the Start Menu (or equivalent).

    If the device is external (Apollo DUO/QUAD, Apollo 16, UAD-2 Satellite, or UAD-2 PCIe card in external chassis), the power switch can be used to power down.

  12. The first time power is reapplied, the UAD hardware will take an extra 20–30 seconds to initialize, after which the firmware update process is complete.

 

UAD-2 Firmware Files

Each UAD-2 device has a unique firmware binary (.bin) file. The table below lists each unique firmware filename and its associated device. The firmware files location is:
C:\Program Files (x86)\Universal Audio\Powered Plugins\Firmware\UAD-2\

Note: The UAD software won't allow the incorrect device firmware file to be loaded onto the device.

UAD-2 Device UAD-2 Firmware Filename
Apollo DUO FirmwareUpdateDuoDesc.bin
Apollo QUAD FirmwareUpdateQuadDesc.bin
Apollo 16 FirmwareUpdateA16.bin
UAD-2 PCIe SOLO FirmwareUpdateHH.bin
UAD-2 PCIe DUO FirmwareUpdateDuo.bin
UAD-2 PCIe QUAD FirmwareUpdateQuad.bin
UAD-2 PCIe OCTO FirmwareUpdateOcto.bin
UAD-2 Satellite DUO FirmwareUpdateDuoSat.bin
UAD-2 Satellite QUAD FirmwareUpdateQuadSat.bin
UAD-2 SOLO/LAPTOP FirmwareUpdateNano.bin

 

About the Apollo v6 to v7 firmware update

Please read the critical information below if installing UAD v6 software on a system that has UAD v7 software installed.

  • Apollo requires a firmware update to use UAD v7 software, and the UAD v7 firmware is incompatible with earlier versions of UAD software. The required firmware is contained in the UAD v7 installer; be sure to click "OK" when prompted to update the firmware.
  • If the v7 firmware is used with earlier versions of UAD software, noise blasts and/or fatal DSP errors could occur. If the Apollo firmware is already upgraded to v7 and you wish to use UAD v6.5.2 or earlier versions with Apollo, the firmware MUST be manually downgraded using the procedure below.
  • The UAD v7 to v6 downgrade REQUIRES the specific steps below. If downgading to a previous version of UAD software, use the simpler procedure above instead.

How to downgrade Apollo to v6 firmware

Follow the instructions below to use UAD v6.5.2 (or earlier) software with Apollo if UAD v7 firmware was installed.

  1. Download this v6 firmware binary file for the specific Apollo model: DUO | QUAD
  2. Do initiate the downgrade, drag the downloaded v6 firmware file onto the UAD v7 Meter & Control Panel application window (the smaller window with the meter gauges, not the bigger window with the tabbed panels). A dialog appears confirming the firmware change.
  3. Click OK to start the firmware change. A confirmation dialog appears after the change is complete, but DO NOT power cycle yet.
  4. Power down Apollo, but DO NOT power on Apollo yet.
  5. Uninstall UAD v7 using the procedures at the top of this page.
  6. Install UAD v6.5.2 (or earlier), then restart the computer.

After restarting, Apollo can be powered and used with UAD v6.5.2 or earlier. If subsequently upgrading to UAD v7, the v7 firmware must be re-upgraded when prompted (the software and firmware versions must be used together as a set).

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