Uninstall & Firmware (Mac OS X)

This page provides technical details about installation, uninstallation, and updates of UAD software and firmware when using the Mac OS X operating system. For similar information with Windows 7, click here.

Last Updated: May 8, 2014

Jump to:
About UAD Uninstall About UAD Firmware Updates
How To Uninstall (v7.4.2 and higher) Firmware Downgrades (v7 to v7)
How To Uninstall (v7.4.1 and lower) Firmware Downgrades (v7 to v6)
UAD Files Not Uninstalled  

 

UAD Software Uninstall

 

About UAD Uninstall

  • All UAD installers always automatically perform complete uninstallation of all current and prior UAD software versions before software installation begins. Therefore it is never necessary to perform an uninstall before installing UAD software.
  • Exception: If installing older UAD software over newer UAD software, performing an uninstall of the NEWER software before installing the OLDER software is recommended (the older installer cannot always know what newer components to uninstall).
  • To prevent loss of user data, Uninstall does not delete or move UAD plug-in presets or Apollo Console sessions. All user data can be completely removed with these instructions.
  • Uninstall methods depend on the installed UAD version. Click to jump to: v7.4.2 (and higher) | v7.4.1 (and lower)

 

How To Uninstall UAD Software (v7.4.2 and higher)

If UAD version 7.4.2 or higher is currently installed:

  1. In the Mac OS X Finder, navigate to this folder:
    Macintosh HD/Applications/Universal Audio/
  2.  

  3. Open the application named “Uninstall Universal Audio Software” by double-clicking its icon
  4.  

  5. Click the “Uninstall UA Software” button in the Uninstall Universal Audio Software window. All UAD software is deleted and the uninstall process is complete.
  6.  

 

How To Uninstall UAD Software (v7.4.1 and lower)

If UAD version 7.4.1 or lower is currently installed:

  1. From the UAD Software Archives, download the UAD installer for the UAD version that is currently installed.
  2. Open the downloaded UAD Powered Plug-Ins installer application by double-clicking its icon.
  3. Click through the screens until you arrive at the "Installation Type" screen. The "Custom Install" drop menu is visible on this screen.
  4.  

  5. Select "Uninstall" from the Custom Install drop menu.
  6.  

  7. Click the Uninstall button. All UAD software is deleted and the uninstall process is complete.
  8.  

 

UAD Files Not Automatically Uninstalled

Important: Deleting the files below will permanently erase user data and/or settings.

  • Some files are not automatically uninstalled by the UAD uninstall routines to preserve user data and UAD system settings. These files include UAD presets, Apollo Console sessions, and system preference files.
  • To completely remove all traces of UAD software from the system, these residual files must be manually deleted.
  • The residual files that are not automatically uninstalled, and their disk locations, are listed below.
  • Not all files listed below will be present on all UAD systems. For example, some files appear on Apollo systems only.
  • In the disk file locations listed below, the tilde symbol ("~") below indicates the current user folder for the active Mac account at: Macintosh HD/Users/[user account name]/
    For example, "~/Documents/" represents "Macintosh HD/Users/[user account name]/Documents/"

UAD plug-in presets

UAD plug-in preset files are used to save and load plug-in settings via the UAD Toolbar (at the bottom of each UAD plug-in window).

  • Folder location: Macintosh HD/Library/Application Support/Universal Audio/Presets

Tip: Delete the entire Universal Audio folder inside /Library/Application Support/ to remove all UAD preset folders and files.

Apollo Console Sessions

Session files are used to save and load complete Console configurations via CONSOLE RECALL functions in the Console application

  • Folder location: ~/Documents/Universal Audio/Sessions

Tip: Delete the entire Universal Audio folder inside ~/Documents/ to remove all Console session files.

UAD Preference Files

UAD preference files are used to save global system values such as those set in the UAD Meter & Control Panel, Console Settings window, UAD window positions, and similar settings.

To access ~/Library/Preferences/ (which is hidden by the OS), hold down the Option key while accessing the Go menu in the Mac OS X Finder (in the Menu Bar at top of screen when Finder is in the foreground). When Option is pressed, "Library" becomes visible in the menu so the hidden location can be opened.

  • Folder location: ~/Library/Preferences
  • The files:
    com.uaudio.console.plist
    com.uaudio.ua_mixer_engine.plist
    com.uaudio.uad_meter.plist
    com.uaudio.uad.plist
    Universal Audio/Console.ini
    Universal Audio/LastUsedSession.uadmix
    Universal Audio/Modified/newSession.uadmix
    Universal Audio/Powered Plugins.ini
    Universal Audio/UA Mixer Engine Device Names.cache
    Universal Audio/UA Mixer Engine Plugins.cache
    Universal Audio/UA Mixer Engine.ini
    Universal Audio/UAD Meter.ini

Tip: Delete the entire Universal Audio folder inside ~/Library/Preferences (in addition to the individual files not within the UA folder).

 

UAD Firmware Updates

 

About UAD Firmware Updates

Important: A complete power down (external UAD devices) or computer restart (UAD-2 PCIe cards in INTERNAL PCIe slots) is critical to complete any firmware change.

Important: Do not interrupt system power during any firmware change routines.

  • Firmware updates for UAD hardware devices may be contained within the UAD software to enhance system functionality.
  • The UAD software prompts to update the firmware automatically if newer firmware is available. For optimum results, always update the firmware when prompted by the software.
  • The UAD firmware and software is a matched set. The matched firmware files are always installed with every UAD version (even if there are no changes to the firmware).
  • UA may request the currently installed firmware version when offering technical support. The currently installed firmware is the "FPGA version" number in the UAD Detailed System Profile. The UAD Detailed System Profile is generated in the System Info panel within the UAD Meter & Control Panel application.
  • Important: If installing older UAD software over newer UAD software, read the section about firmware downgrades below.

 

How to update UAD firmware

 

  1. To initiate a firmware update, click the "Load" button in the Firmware Update dialog when the window is presented by the software.
  2.  

  3. The "firmware is updating..." window appears while the firmware is being installed onto the UAD device.
  4.  

  5. After the firmware is installed, the "Power Off UAD Device" window (external UAD-2 and Apollo devices) or "Restart Computer" window (internal UAD-2 PCIe cards and UAD-2 SOLO/Laptop) appears.
  6.  

  7. Follow the instructions in the window:

    If the device is internal (UAD-2 PCIe card, UAD-2 SOLO/Laptop), restart the computer.

    If the device is external (Apollo DUO/QUAD, Apollo 16, Apollo Twin, UAD-2 Satellite, or UAD-2 PCIe card in external chassis), power off the external UAD device with the power switch.

  8. After restarting (internal) or powering on (external) the firmware update is complete

 

Manual UAD Firmware Downgrades

Please read the important information below if installing an older UAD software version on a system that has a newer UAD software version installed.

  • The UAD firmware and software is a matched set. If older software is used with newer firmware, unexpected and/or undesirable behavior could result.
  • Older UAD software cannot know if newer UAD firmware is installed. In this scenario, the older UAD software does NOT automatically prompt for older firmware, so the software/firmware could be mismatched.
  • Therefore, if installing older UAD v7 software over newer UAD v7 software, the firmware MUST be manually downgraded using the procedure below.
  • Important: If installing UAD v6 software over UAD v7 software, significant issues are much more likely to occur versus a mismatch between v7 versions. In this scenario, the firmware MUST be downgraded using the v7 to v6 procedure at the bottom of this page.

How to downgrade UAD v7 firmware

  1. Uninstall the currently installed UAD software using the uninstall procedures at the top of this page.
  2. Install the older UAD software (available from the UAD Software Archives page).
  3. In the Mac OS X Finder, navigate to this folder to see the firmware files:
    Macintosh HD/Library/Application Support/Universal Audio/Firmware/UAD-2/
  4. Using the table below to determine which firmware file to use for your specific device, drag the firmware file (with the .bin suffix) for your device onto the UAD Meter & Control Panel application icon in the OS X Dock.
  5. Click the "Load" button in the Firmware Downgrade dialog when the window is presented by the software.
  6.  

  7. The "firmware is updating..." window appears while the firmware is being installed onto the UAD device.
  8.  

  9. After the firmware is installed, the "Power Off UAD Device" window (external UAD-2 and Apollo devices) or "Restart Computer" window (internal UAD-2 PCIe cards and UAD-2 SOLO/Laptop) appears.
  10.  

  11. Follow the instructions in the window:

    If the device is internal (UAD-2 PCIe card, UAD-2 SOLO/Laptop), restart the computer.

    If the device is external (Apollo DUO/QUAD, Apollo 16, Apollo Twin, UAD-2 Satellite, or UAD-2 PCIe card in external chassis), power off the external UAD device with the power switch.

  12. After restarting (internal) or powering on (external) the firmware update is complete

 

UAD-2 Firmware Files

Each UAD-2 device has a unique firmware binary (.bin) file. The table below lists each unique firmware filename and its associated device. The firmware files location is:
Macintosh HD/Library/Application Support/Universal Audio/Firmware/UAD-2/

Note: The UAD software won't allow the incorrect device firmware file to be loaded onto the device.

UAD-2 Device UAD-2 Firmware Filename
Apollo DUO FirmwareUpdateDuoDesc.bin
Apollo QUAD FirmwareUpdateQuadDesc.bin
Apollo Twin SOLO FirmwareUpdateSoloArmstrong.bin
Apollo Twin DUO FirmwareUpdateDuoArmstrong.bin
Apollo 16 FirmwareUpdateA16.bin
UAD-2 PCIe SOLO FirmwareUpdateHH.bin
UAD-2 PCIe DUO FirmwareUpdateDuo.bin
UAD-2 PCIe QUAD FirmwareUpdateQuad.bin
UAD-2 PCIe OCTO FirmwareUpdateOcto.bin
UAD-2 Satellite DUO FirmwareUpdateDuoSat.bin
UAD-2 Satellite QUAD FirmwareUpdateQuadSat.bin
UAD-2 SOLO/LAPTOP FirmwareUpdateNano.bin

 

About the Apollo v6 to v7 firmware update

Please read the critical information below if installing UAD v6 software on a system that has UAD v7 software installed.

  • Apollo requires a firmware update to use UAD v7 software, and the UAD v7 firmware is incompatible with earlier versions of UAD software. The required firmware is contained in the UAD v7 installer; be sure to click "OK" when prompted to update the firmware.
  • If the v7 firmware is used with earlier versions of UAD software, noise blasts and/or fatal DSP errors could occur. If the Apollo firmware is already upgraded to v7 and you wish to use UAD v6.5.2 or earlier versions with Apollo, the firmware MUST be manually downgraded using the procedure below.
  • The UAD v7 to v6 downgrade REQUIRES the specific steps below. If downgading to a previous version of UAD software, use the simpler procedure above instead.

How to downgrade Apollo to v6 firmware

Follow the instructions below to use UAD v6.5.2 (or earlier) software with Apollo if UAD v7 firmware was installed.

  1. Download this v6 firmware binary file for the specific Apollo model: DUO | QUAD
  2. Drag the downloaded v6 firmware file onto the UAD v7 Meter & Control Panel application icon in the Mac OS X Dock to initiate the downgrade. A dialog appears confirming the firmware change.
  3. Click OK to start the firmware change. A confirmation dialog appears after the change is complete, but DO NOT power cycle yet.
  4. Power down Apollo, but DO NOT power on Apollo yet.
  5. Uninstall UAD v7 using the procedures at the top of this page.
  6. Install UAD v6.5.2 (or earlier), then restart the computer.

After restarting, Apollo can be powered and used with UAD v6.5.2 or earlier. If subsequently upgrading to UAD v7, the v7 firmware must be re-upgraded when prompted (the software and firmware versions must be used together as a set).

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