Support Report: Top Customer Issues, Hardware News, and More
by Casey Schultheis

Customer Support
Top Three Issues, and How They Were Resolved by UA's Customer Service Team

Issue 1:Can I use any of the UAD cards in my iMac? I think the answer is no because there is no PCI slot or express card, just to confirm... :(

Solution:You are correct. In order to use any of the UAD powered plug-ins, you will need a UAD card installed within that computer. We offer PCI, PCIe and ExpressCard 34 versions, but you will need a computer that has PCI, PCIe or ExpressCard 34 slots within it.

Note:
UAD DSP Family
Dealer Finder
Mac Support

Answered by Customer Support Manager Casey Schultheis
Mac Support: macsupport@uaudio.com

 

Issue 2:I downloaded your latest UAD software and I can't use the demos. How do I use the UAD DSP card with a G5 iMac? Do you give student discounts?

Solution:a.) All UAD plug-ins (including demo trial versions) require a physical PCI, PCIe or ExpressCard 34 UAD card installed in the computer for the plugs to run. b.) The UAD card is the DSP engine that runs the UAD software plug-ins. Without a UAD card installed in your computer, you cannot run UAD plug-ins. c.) While Universal Audio does offer discounts to educational institutions who purchase products for use in audio instruction, we do not currently offer any direct discounts to individual students at this time.

Note:
UAD Powered Plug-Ins
UAD DSP Family
Dealer Finder
PC Support

Answered by PC Support Team Member Ned Harrington
PC Support: pcsupport@uaudio.com

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Hardware News
What's New in Computers? Expansion Chassis!

 

 

 

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Host News
The Latest News in the World of DAWs

Apple 8-core Mac Pros
We've seen many reports from users in the field regarding CPU spiking and lowered performance from the 8-core Mac Pros when UAD-1 plug-ins are in use.  We've taken delivery of a new 8-core Mac Pro and are working with Apple to resolve the issue as quickly as possible.  The issue seems to affect Logic users to a much larger degree than other hosts; however, reports overall are varied in their severity.  What we've been able to reproduce in house is not as extreme as some of those reports by users.  There clearly are some additional factors involved, and we are investigating.

Overall, it's difficult to say how much you will be affected by this if you have one of these machines.  All we can advise at this point is caution and awareness to those customers who are potential buyers of new Mac Pros.  If you need a new machine, just be aware that you may experience some degree of reduced performance when using UAD-1 plug-ins.  If you can, we suggest waiting until this issue has been ironed out.

Thanks for your patience, and we'll get it sorted out soon enough!

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Top Ten Customer Testimonials

10.) "Casey, Just a few words to tell you that my mysterious problems are over since yesterday evening! After a complete change of almost all my PC components (except hard drives and box....) and building it back with hard-testing and upgrading what could be (motherboard, proc, drivers, graphic card, power supply ...), the install and registration went cool and clear. As I always knew it would at last. So I just want to thank you for your patience and helpful advices through my problems, most likely caused by hardware conflict (?) with the Gigabyte motherboard (plus some other 'tiny' problems in my case, I think).

I can't finish my msg without telling you that, I as I never doubted, YOUR GEAR ROCKS !!!!!!!!!! So musical, so simple, so creative, so rewarding ! Worth the fight and patience !!! After a few hours testing, a second card is already to be ordered soon! March seems to be a good time to collect ... and spend … vouchers.

Thanx again. Have a nice day"--nico

 9.) "thank you! I wanna thank you guys for trying to help me, i´ll keep you up to date. Your service is top notch!"--Bjorn

8.) "Wow! This is really what I call SERVICE! You’re the best! I’ll start shopping now!"--Patrick

7.) "YOU ARE MARVELOUS ! THANKS YOU VERY MUCH FOR YOUR FAST AND PERFECT SUPPORT"--Olivier

6.) "Ned, Thanks a lot... really, you do a fantastic work...Very good product and excellent communication and help"--Fabien

5.) "Hi Tom, thanks a lot for this fast and excellent services"--Richard

4.) "Hi Dan, You have promptly solved my problem. Superb products and superb support! Thank you! "--SC

3.)"Thank you ever so much for explaining this to me! Thanks for the excellent product."--JLM

2.) "Thanks for working with me. I have installed the UA software and bought a couple of plug-ins. Everything seems to be okay so far. I will do some work tomorrow night with the board to see if things are good. Thanks for the excellent service."--Anonymous

1.) "Hello Flip, I changed the fuse with a quick one, that's why it didn't work. Now, with a slow one, my Solo 610 is working! You guys build incredibly robust gear!! (I also own a M-610) So thank you for your proposal (I've never seen such a customer service), but now it looks ok."--Gauthier

Customer Service Hours 9am-5pm, Mon-Fri PST

Customer Support
Tech Support, Service, RMAs, Product Questions, and Pre-Sales
USA: 877-MY-UAUDIO [877-698-2834]
International +1-831-440-1176

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