Universal Audio Jobs

If interested in any of these positions, please send a resume and cover letter to jobs@uaudio.com with the job title in the subject line.

Company Background

Founded in 1958 by recording pioneer Bill Putnam Sr., and refounded in 1999 by Bill Putnam Jr., Universal Audio is best known for its classic, hand-built analog hardware and advanced UAD Digital Signal Processing technology for recording, mixing, and mastering audio. Headquartered in Scotts Valley, California, UA is focused on merging the best of vintage analog and modern digital technology, following its rich recording heritage and motto, “Analog Ears. Digital Minds.”

Universal Audio is one of the most respected names in professional audio and music recording products.

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Position: Accounts Payable Clerk

Location: Scotts Valley, CA

Job Description

Reporting to the Accounting Manager, the Accounts Payable Clerk will oversee the AP function. They will work with employees, outside contractors and vendors with regards to reimbursements and payments. They will support and backup the Junior Accountant with regards to shipping, sales order batch posting, and updates. The ideal candidate is a detail-oriented team player.

Responsibilities

  • Check, verify and process invoices
    • Match receiving documents from Operations team as necessary
  • Prepare payments for signature
  • Sort, code and enter AP data
  • Analyze discrepancies and unpaid invoices
  • Maintain vendor files
  • Lead all purchase request training and support
  • Work closely with purchasing department with regards to PO’s
  • Update, verify and maintain accounting journals, ledgers and other financial records
  • Assist in month-end reporting procedures with regards to purchase clearing and A/P accounts reconciliation
  • Find and use accounting data to resolve accounting problems and discrepancies
  • Track and audit petty cash
  • Assist with employee expense reports
  • Perform filing and general administrative tasks

Desired Skills and Experience

  • Organized
  • Efficient time-management and planning skills
  • Strong attention to detail
  • Problem-solver
  • Team player
  • Customer Service oriented
  • Effective communicator
  • 10-key by touch necessary

Education Requirements

  • High School Diploma or equivalent
  • 1-3 years experience in Clerical Accounting
  • Associate degree in Business or Accounting a plus
  • MS Office and knowledge of accounting software (Mas 200 and Epicor) a plus
  • Knowledge of generally accepted accounting and booking principles and procedures a must

Please submit a resume and cover letter in order to be considered.

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Position: Director Business Applications

Location: Scotts Valley, CA

Job Description

The Director of Business Applications will work with cross-functional teams to review current process effectiveness and efficiency, recommend changes to achieve best in class performance, and work to simplify and automate processes and systems. A major element of this effort is to lead and manage the team in its implementation of Epicor ERP and Adaptive Insights. This includes the validation of system requirements, vendor management and internal project resources, management of the implementation and transition process, thorough documentation throughout the project, and the management of the training for new systems.

Responsibilities

  • Discover, analyze, document, and understand how multifunctional business processes currently operate. Complete in-depth reviews and analyses to determine correct process effectiveness and recommend solutions. Recommend changes to streamline and improve process results, and get buy-in from E-Staff and functional groups. Automate processes to increase productivity, accuracy and performance.
  • Partner with senior functional leaders by providing strategic direction based on thorough analyses of the problems/opportunities/challenges that impact the company. Work with functional leads to determine best practices. Develop realistic, workable solutions that support the customers' needs and implement them successfully. Communicate proactively with stakeholders and senior management regarding progress, issues, risks and risk mitigation steps.
  • Manage the implementation of Epicor ERP and other automation tools to increase efficiency and effectiveness of business processes and company reporting. Coordinate with functional groups and ERP Provider for resource assignments, creation of project deliverables, issue resolution and escalation
  • Work with UA’s Cloud services team to develop strong and detailed interfaces between UA’s Webstore platform and its ERP. Ensure that reference information is maintained in a controlled fashion and that information is consistent between the two platforms. Assess further integration opportunities with the Epicor ERP solution.
  • Develop executive-level reporting dashboards including key measurement and forecasting information for functional groups across the company. Develop distribution methodology so that management is kept informed on a consistent basis.
  • Establish a detail project plan including key deliverables and available internal and external resources. Track program and project plans, milestones, deliverables, and budget.
  • Maintain detailed project documentation including meeting minutes and action items. Escalate issues as appropriate to ensure that projects remain on track. Present status to steering committee and e-Staff on regular basis. Lead project status meetings; Create and manage program and project workgroups.
  • Follow change control processes
  • Maintain project budgets including monthly accruals and forecasts. Negotiate best pricing with external vendors and ensure that they manage to budget/forecast.

Desired Skills and Experience

  • Bachelor’s Degree in Computer Science, Business Administration, or related technical field
  • 5+ years of experience managing large-scale, multi-year, ERP Implementations with one or more of the following vendors: SAP, Oracle, Sage, NetSuite, Epicor(preferred) and Microsoft.
  • 5+ years of experience in project management, with proven history of successful project management
  • Demonstrated track record of successfully delivering large complex infrastructure and software development projects, including project scope, schedule, resources, quality, costs and change management
  • Working knowledge of PMI/PMBOK Methodology; PMP or Similar Certification Preferred
  • Hardware Product Company experience including MRP, Demand Assessment and Supply Chain Management
  • Strong communication skills, both written and oral
  • Established leadership skills in a matrix organization structure
  • Strong understanding of MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
  • Ability to effectively manage time, prioritize work, multi-task across many assignments and delegate

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Position: Administrative Sales Assistant

Location: Scotts Valley, CA

Job Description

Universal Audio is seeking an Administrative Assistant to join the Sales team. We are looking for an organized self-starter with excellent communication skills and great work ethic. The candidate will be responsible for providing day-to-day assistance to the Sales Administrator’s work overflow.

Responsibilities

  • Receive, confirm and process new customer orders on a daily basis
  • Answer phones and address customer queries via phone and email
  • Interact daily with domestic dealers and international distributors
  • Prepare domestic and international shipments, including scheduling freight carriers and preparing customs documentation
  • Assist the sales administrator in managing a high-volume shipping schedule
  • Provide administrative support for the sales team
  • Assist with internal department requests

Required Skills and Experience

  • Strong work ethic, excellent organizational and communication skills, close attention to detail, reliable, responsible and punctual
  • Able to work in a fast paced, high pressure environment, with aggressive deadlines and adaptable to quick changes
  • Ability to manage multiple projects with detailed, organized work
  • Ability to provide excellent customer care with professionalism in both written and verbal communications
  • Proficiency with MS Excel, Outlook, Word and Sage MAS a plus
  • Knowledge of international shipping a plus

Education Requirements

  • High School Diploma required
  • Minimum of 2 years of administrative experience required

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Position: Customer Service Representative

Location: Scotts Valley, CA

Education Requirements

  • High school diploma, general education degree or equivalent
  • Advanced Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.)
  • Knowledge of troubleshooting and configuring MAC and PC based computers
  • Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques
  • Knowledge of music production, sound design, basic principals of sound

Job Duties Include

  • Assist all Universal Audio customers and incoming inquiries as required
  • Communicate directly with customers either by telephone, through email, or service requests
  • Respond promptly to customer inquiries, complaints, and service requests
  • Handle and resolve or appropriately escalate customer complaints, striving to achieve high customer satisfaction
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process replacement parts orders
  • Provide customers with presales product and service information Provide support to customers to help resolve potential account issues
  • Communicate and coordinate with internal departments as required
  • Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns
  • Coordinate the handling of RMA, and service requirements through the distribution channel
  • Maintain accuracy of transactions through the service parts warehouse, and RMA procedures by adhering to procedures and processes

Required Skills and Experience

  • Communication skills – English, verbal and written. In addition, region specific language as required by position.
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to translate support transactions and provide data collection to categorize interactions
  • Adaptable, initiative, tolerant, empathetic, and with a positive approach to customers needs
  • Ability to lift 20 pounds
  • Must be able to sit for extended periods
  • Available to work overtime and weekends when required

Please submit a resume and a cover letter combined in a single PDF.

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Position: Plug-In QA Engineer

Location: Scotts Valley, CA

Job Description

Universal Audio is looking for a QA Engineer to join our QA team and help test our industry leading plug-ins. As a Quality Engineer you will test our plug-ins from inception through shipping, running numerous tests, recording and tracking bugs and validating fixes. You will use your extensive knowledge of audio recording to help flesh out the test grid, validate audio workflow and ensure that our plug-ins ship with the highest quality possible. This is an entry level position with room for advancement. While prior QA experience is not necessary, it is a big plus, as is prior experience as a beta tester in the audio industry.

Responsibilities

  • Test in house UA plug-ins by running standardized tests.
  • Help author and validate test grids.
  • Run tests with analog and digital equipment and record results.
  • Write bugs as necessary and follow through problems until resolution.
  • Interact with Engineering and Product Marketing about specifications and behaviors.
  • Attend meetings as necessary.
  • Work independently and use initiative but be willing to take direction.

Requirements

  • Knowledge of both analog and digital audio hardware.
  • Knowledge of Universal Audio’s DSP powered hardware.
  • Must be comfortable and familiar with recording studio workflows and most of the major DAWs.
  • Understand audio tracking and mixing and be familiar with how plug-ins work in both the UA Console application and inside DAWs.
  • Professional studio experience a major plus.
  • Work well with others and have excellent oral and verbal communications skills.
  • Knowledge of QA methodologies, software development cycles and software tracking software such as JIRA a plus.

Please submit a resume and a cover letter combined in a single PDF.

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Position: Web Designer / Front-End Developer (HTML/Javascript)

Location: Scotts Valley, CA

Reports To: Creative Director

The Web Designer / Front-End Developer is responsible for HTML/CSS design, development and testing of the www.uaudio.com website, plus interactive projects and emails. Best-practice development and design methods will be utilized to ensure timely completion of various online marketing initiatives.

The ideal candidate will have excellent HTML/CSS/JavaScript chops, thorough understanding of relevant Adobe Creative Suite apps, an eye for detail, and experience integrating various front-end web technologies.

Responsibilities

  • Create visually appealing web pages, emails, and interfaces based on design mock-ups.
  • Work closely with Creative Director, Project Manager, and other members of the Development Team to ensure timely completion of deliverables.
  • Convert raw images and layouts into CSS/XHTML themes.
  • Troubleshoot front-end related issues on the UA website(s).
  • Create, edit or modify templates for a CMS or web development framework.
  • Assist with design / graphic production work.
  • Communicate to the Project Manager with efficiency and accuracy any progress and/or delays.

Required Skills

  • Experience in designing / front-end developing websites and/or web applications. Minimum of 2 years of web design and development experience is required.
  • Practical experience in development of HTML, JavaScript, CSS, graphics/multimedia creation with Photoshop, Illustrator, Flash (Adobe Creative Suite)
  • Practical exposure and/or experience with some or all of the following: Javascript, XML, PHP, and Content Management Systems.
  • Excellent communication skills.
  • Desire and willingness to work in a collaborative, flexible and team-oriented environment.
  • Interest and/or experience with music and audio production a plus.
  • BS / BA university degree a plus, but not required.

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Position: Audio Software Engineer

Location: Boulder, CO

Job Descritption

Love music? And writing clean fast C++ code? We’re looking for someone who can write great code and apply it to plugin processing and audio signal networks. If you’re a DSP engineer looking to expand your horizons, or a good C++ developer looking to develop an audio focus, this could be you.

This position is located in Boulder, CO. Scotts Valley, CA also a possibility.

Required Experience

  • BSEE or CS degree
  • 1-5 years C++ experience
  • Knowledge of CPU architectures, optimization strategies, and math skills
  • Experience working in multi-threaded and/or real-time processes
  • Experience with source control tools and best practices
  • Experience developing and debugging on Mac OSX and Linux

Desired Experience

  • Experience with audio plug-in development (VST, AAX, AudioUnits)
  • Knowledge of Digital Signal Processing techniques and algorithms
  • Experience using Audio Production software like Pro Tools or Ableton Live
  • Experience using more advanced C++ features like templates, abstract base classes, etc.
  • Experience with HTML5 or other web technologies
  • JUCE, Boost, Git, CoreAudio, HTML5

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