Universal Audio Jobs

If interested in any of these positions, please send a resume and cover letter to jobs@uaudio.com with the job title in the subject line.

Company Background

Founded in 1958 by recording pioneer Bill Putnam Sr., and refounded in 1999 by Bill Putnam Jr., Universal Audio is best known for its classic, hand-built analog hardware and advanced UAD Digital Signal Processing technology for recording, mixing, and mastering audio. Headquartered in Scotts Valley, California, UA is focused on merging the best of vintage analog and modern digital technology, following its rich recording heritage and motto, “Analog Ears. Digital Minds.”

Universal Audio is one of the most respected names in professional audio and music recording products.

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Position: GUI Software Engineer – Cross-Platform Application Development

Location: Scotts Valley, CA

Job Description

We are looking for someone who is passionate about writing code and creating great user experiences to join the application development team that crafts the Apollo Console, UAD Powered Plug-Ins, and other applications that are used by recording engineers, musicians, and songwriters to make great-sounding recordings.

Education Requirements BS in Computer Science, or equivalent

Job Duties

  • Design and implement responsive, intuitive user interfaces for audio applications
  • Work with artists and designers to create the look of an application
  • Analyze performance for responsiveness and efficiency
  • Make use of driver and network APIs to our audio platform
  • Maintain real-time performance in a threaded environment
  • Write literate, reusable code
  • Ensure high quality by writing automated tests

Required Skills and Experience

  • 1-5 years commercial software development experience
  • Object-oriented design in C++
  • Event-driven application development
  • Cross-platform GUI development (Mac /PC)

Desirable Skills and Experience

  • Professional audio software development experience
  • Mobile application development (iOS, Android)
  • Plug-in/component software development
  • Python, Git, SCons

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Position: Director Business Applications

Location: Scotts Valley, CA

Job Description

The Director of Business Applications will work with cross-functional teams to review current process effectiveness and efficiency, recommend changes to achieve best in class performance, and work to simplify and automate processes and systems. A major element of this effort is to lead and manage the team in its implementation of Epicor ERP and Adaptive Insights. This includes the validation of system requirements, vendor management and internal project resources, management of the implementation and transition process, thorough documentation throughout the project, and the management of the training for new systems.

Responsibilities

  • Discover, analyze, document, and understand how multifunctional business processes currently operate. Complete in-depth reviews and analyses to determine correct process effectiveness and recommend solutions. Recommend changes to streamline and improve process results, and get buy-in from E-Staff and functional groups. Automate processes to increase productivity, accuracy and performance.
  • Partner with senior functional leaders by providing strategic direction based on thorough analyses of the problems/opportunities/challenges that impact the company. Work with functional leads to determine best practices. Develop realistic, workable solutions that support the customers' needs and implement them successfully. Communicate proactively with stakeholders and senior management regarding progress, issues, risks and risk mitigation steps.
  • Manage the implementation of Epicor ERP and other automation tools to increase efficiency and effectiveness of business processes and company reporting. Coordinate with functional groups and ERP Provider for resource assignments, creation of project deliverables, issue resolution and escalation
  • Work with UA’s Cloud services team to develop strong and detailed interfaces between UA’s Webstore platform and its ERP. Ensure that reference information is maintained in a controlled fashion and that information is consistent between the two platforms. Assess further integration opportunities with the Epicor ERP solution.
  • Develop executive-level reporting dashboards including key measurement and forecasting information for functional groups across the company. Develop distribution methodology so that management is kept informed on a consistent basis.
  • Establish a detail project plan including key deliverables and available internal and external resources. Track program and project plans, milestones, deliverables, and budget.
  • Maintain detailed project documentation including meeting minutes and action items. Escalate issues as appropriate to ensure that projects remain on track. Present status to steering committee and e-Staff on regular basis. Lead project status meetings; Create and manage program and project workgroups.
  • Follow change control processes
  • Maintain project budgets including monthly accruals and forecasts. Negotiate best pricing with external vendors and ensure that they manage to budget/forecast.

Desired Skills and Experience

  • Bachelor’s Degree in Computer Science, Business Administration, or related technical field
  • 5+ years of experience managing large-scale, multi-year, ERP Implementations with one or more of the following vendors: SAP, Oracle, Sage, NetSuite, Epicor(preferred) and Microsoft.
  • 5+ years of experience in project management, with proven history of successful project management
  • Demonstrated track record of successfully delivering large complex infrastructure and software development projects, including project scope, schedule, resources, quality, costs and change management
  • Working knowledge of PMI/PMBOK Methodology; PMP or Similar Certification Preferred
  • Hardware Product Company experience including MRP, Demand Assessment and Supply Chain Management
  • Strong communication skills, both written and oral
  • Established leadership skills in a matrix organization structure
  • Strong understanding of MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
  • Ability to effectively manage time, prioritize work, multi-task across many assignments and delegate

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Position: Customer Service Representative

Location: Scotts Valley, CA

Education Requirements

  • High school diploma, general education degree or equivalent
  • Advanced Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.)
  • Knowledge of troubleshooting and configuring MAC and PC based computers
  • Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques
  • Knowledge of music production, sound design, basic principals of sound

Job Duties Include

  • Assist all Universal Audio customers and incoming inquiries as required
  • Communicate directly with customers either by telephone, through email, or service requests
  • Respond promptly to customer inquiries, complaints, and service requests
  • Handle and resolve or appropriately escalate customer complaints, striving to achieve high customer satisfaction
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process replacement parts orders
  • Provide customers with presales product and service information Provide support to customers to help resolve potential account issues
  • Communicate and coordinate with internal departments as required
  • Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns
  • Coordinate the handling of RMA, and service requirements through the distribution channel
  • Maintain accuracy of transactions through the service parts warehouse, and RMA procedures by adhering to procedures and processes

Required Skills and Experience

  • Communication skills – English, verbal and written. In addition, region specific language as required by position.
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to translate support transactions and provide data collection to categorize interactions
  • Adaptable, tolerant, empathetic, shows initiative and has a positive approach to customer needs
  • Ability to lift 20 pounds
  • Must be able to sit for extended periods
  • Available to work overtime and weekends when required

Please submit a resume and a cover letter combined in a single PDF.

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Position: Web Designer / Front-End Developer (HTML/Javascript)

Location: Scotts Valley, CA

Reports To: Creative Director

The Web Designer / Front-End Developer is responsible for HTML/CSS design, development and testing of the www.uaudio.com website, plus interactive projects and emails. Best-practice development and design methods will be utilized to ensure timely completion of various online marketing initiatives.

The ideal candidate will have excellent HTML/CSS/JavaScript chops, thorough understanding of relevant Adobe Creative Suite apps, an eye for detail, and experience integrating various front-end web technologies.

Responsibilities

  • Create visually appealing web pages, emails, and interfaces based on design mock-ups.
  • Work closely with Creative Director, Project Manager, and other members of the Development Team to ensure timely completion of deliverables.
  • Convert raw images and layouts into CSS/XHTML themes.
  • Troubleshoot front-end related issues on the UA website(s).
  • Create, edit or modify templates for a CMS or web development framework.
  • Assist with design / graphic production work.
  • Communicate to the Project Manager with efficiency and accuracy any progress and/or delays.

Required Skills

  • Experience in designing / front-end developing websites and/or web applications. Minimum of 2 years of web design and development experience is required.
  • Practical experience in development of HTML, JavaScript, CSS, graphics/multimedia creation with Photoshop, Illustrator, Flash (Adobe Creative Suite)
  • Practical exposure and/or experience with some or all of the following: Javascript, XML, PHP, and Content Management Systems.
  • Excellent communication skills.
  • Desire and willingness to work in a collaborative, flexible and team-oriented environment.
  • Interest and/or experience with music and audio production a plus.
  • BS / BA university degree a plus, but not required.

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Position: Audio Software Engineer

Location: Boulder, CO

Job Descritption

Love music? And writing clean fast C++ code? We’re looking for someone who can write great code and apply it to plugin processing and audio signal networks. If you’re a DSP engineer looking to expand your horizons, or a good C++ developer looking to develop an audio focus, this could be you.

This position is located in Boulder, CO.

Required Experience

  • BSEE or CS degree
  • 1-5 years C++ experience
  • Knowledge of CPU architectures, optimization strategies, and math skills
  • Experience working in multi-threaded and/or real-time processes
  • Experience with source control tools and best practices
  • Experience developing and debugging on Mac OSX and Linux

Desired Experience

  • Experience with audio plug-in development (VST, AAX, AudioUnits)
  • Knowledge of Digital Signal Processing techniques and algorithms
  • Experience using Audio Production software like Pro Tools or Ableton Live
  • Experience using more advanced C++ features like templates, abstract base classes, etc.
  • Experience with HTML5 or other web technologies
  • JUCE, Boost, Git, CoreAudio, HTML5

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