Universal Audio Jobs

If interested in any of these positions, please send a resume and cover letter to jobs@uaudio.com with the job title in the subject line.

Company Background

Founded in 1958 by recording pioneer Bill Putnam Sr., and refounded in 1999 by Bill Putnam Jr., Universal Audio is best known for its classic, hand-built analog hardware and advanced UAD Digital Signal Processing technology for recording, mixing, and mastering audio. Headquartered in Scotts Valley, California, UA is focused on merging the best of vintage analog and modern digital technology, following its rich recording heritage and motto, “Analog Ears. Digital Minds.”

Universal Audio is one of the most respected names in professional audio and music recording products.

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Position: Business Systems Analyst

Location: Scotts Valley, CA

Job Description

The Business Systems Analyst will provide business process and functional expertise to business stakeholders’ critical processes. This position will be responsible for prototyping business solutions which improve both process and business system capabilities. In order to deliver new business capabilities and improved business system infrastructure, the Business Systems Analyst will provide project coordination and liaison support among business stakeholders, business sponsors, and technical resources.

Responsibilities

  • Provide process leadership and support in the following functional areas
    • Sales order administration
    • Order fulfillment, shipping, and logistics
    • Financial systems – GL, AP, AR
    • Purchasing
    • Customer service and returns
  • Translate business requirements into system integration solutions between
    • a) Engineering PLM system to ERP
    • b) Web store to ERP
    • c) ERP to Enterprise Performance Management (EPM) including sales and operation planning platforms
  • Lead cross-functional teams to analyze current operational procedures, identify problems, compile options and understand specific requirements such as forms of data input, how data will be summarized and used, formats for reports, etc.
  • Analyze information problems, change requests, and required modifications to develop appropriate business process solutions
  • Project manage enterprise-wide development efforts, including the development of the project plan, monitoring and reporting on project progress
  • Direct and coordinate the work of others to develop, test, install and modify programs on a project basis
  • Coordinate and collaborate with functional user and IT staff to resolve issued that are identified in upgrade testing.
  • Ensure User Acceptance Testing (UAT) is prepared, executed, and signed off before general release, including documentation of tests completed and expected system behavior at the desktop level.

Requirements

    This position requires a Bachelor’s degree in technology, business/operations analysis or a related field experience of 3-7 years. In lieu of the degree being in the required field, a proven track record of work experience supporting ERP systems and supporting functional departments. Familiarity with SQL, business intelligence reporting, and application development methodologies helpful. Experience with Adaptive Insights or Epicor 9 or 10 is a plus.

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Position: Customer Service Representative

Location: Scotts Valley, CA

Job Description

Universal Audio is looking for a talented Customer Service Representative to join our growing team.

Responsibilities

  • Assist all Universal Audio customers and incoming inquiries as required
  • Provide UA product installation support and troubleshooting for Windows and MAC based computers
  • Provide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers
  • Generate knowledge base entries, both written and in video tutorial formats
  • Communicate directly with customers either by telephone, through email, or service requests
  • Respond to customer inquiries, complaints, and service requests within specified department metrics
  • Handle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process replacement parts orders
  • Provide customers with presales product and service information
  • Provide support to customers to help resolve potential account issues, including research of on line purchases
  • Communicate and coordinate with internal departments as required
  • Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns
  • Coordinate the handling of RMA, and service requirements through the distribution channel
  • Maintain accuracy of transactions through the service parts warehouse, and RMA procedures by adhering to procedures and processes

Requirements

    REQUIRED SKILLS AND EXPERIENCE:

  • Communication skills – English, verbal and written. In addition, region specific language as required by position.
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to translate support transactions and provide data collection to categorize interactions
  • Adaptable, initiative, tolerant, empathetic, and with a positive approach to customers needs
  • Ability to lift 20 pounds
  • Must be able to sit for extended periods
  • Available to work overtime and weekends when required.
  • Have access to high speed internet connection to accommodate working remotely
  • EDUCATION REQUIREMENTS:

  • High school diploma, general education degree or equivalent. Formal recording technology education desirable
  • Advanced Knowledge of customer service principles and practices
  • Advanced Knowledge of configuring and troubleshooting Windows and MAC based computers
  • Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.)
  • Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques
  • Knowledge of music production, sound design, basic principles of sound

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Position: DSP Algorithm Engineer

Location: Los Angeles, CA

Educational Requirements: BS, MS

Job Description

At Universal Audio we employ the world's brightest engineers and digital modeling authorities to develop award-winning audio signal processing plug-ins. We are looking for an experienced and knowledgeable algorithm engineer. If you are looking for a challenging and rewarding position at an exciting and growing audio company, we would like to hear from you.

Principal Duties and Responsibilities:

  • Working independently to carry out algorithm design projects based on product specifications.
  • Design and implementation of novel signal processing methods and structures for modeling audio circuitry.
  • Implementation and integration of algorithms into an existing software framework.
  • DSP porting and resource optimization.
  • Management of development and test schedules.
  • Collaboration with product management, SQA, customer support, and marketing.

Required Skills/Experience

  • A passion and interest in music and audio.
  • BS with 4+ years of experience with DSP development; MS or PhD preferred.
  • Ability to perform circuit analysis for passive and active systems.
  • Awareness of nonlinear models for silicon and magnetic devices.
  • Experience with audio signal processing, incl. dynamics, filtering, modulated delays, feedback systems, etc.
  • Experience with filter design, sampling theory, and DSP.
  • Exposure to state-space and lattice structures, and basic control theory.
  • Awareness of iterative solution methods for nonlinear systems.
  • Experience with finite word-length artifacts in signal processing.
  • Facility working in MATLAB, scipy, or similar computing environment.
  • Experience with C, C++.
  • Exposure to coding for DSP processors helpful; SHARC experience preferred.

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Position: Engineering Release Manager

Location: Scotts Valley, CA

Job Description

Universal Audio is seeking an experienced manager to lead and coordinate the release of audio hardware components and bills of materials from engineering to operations through the design, production and sustainment phases. The responsibilities span and combine roles that are often performed by engineering program management, document control and manufacturing program management. The position will report to the Director of Program Management.

This individual will be responsible to coordinate with sales/marketing, product management, program management, purchasing, manufacturing operations, finance and logistics to proactively coordinate engineering change orders (ECOs) and product releases, ensure the timeliness and accuracy of engineering documentation and oversee the product launch and sustainment operation of UA’s Product Lifecycle Management (PLM) and Enterprise Resource Planning (ERP) systems.

Principal Duties and Responsibilities:

  • Maintain and communicate a long range plan for new product, product sustainment and end-of-life to support operations, materials and logistics planning
  • Keep cross-functional teams informed of the status of pending ECOs for design and production and shepherd the ECO review and approval process to ensure accurate and timely completion
  • Keep ECO reviews and approvals moving; resolve cross-functional roadblocks to ensure ECO’s don’t delay program schedules; communicate and resolve data errors
  • Elevate issues that can’t be readily solved to the appropriate functional management and drive solutions
  • Serve as the focal point for proposed PLM/ERP process and tool changes and support a cross-functional team that will assess, decide and oversee execution of these proposals
  • Oversee PLM/ERP report generation and accuracy to support engineering programs
  • Review documentation packages for accuracy and conformance to established guidelines, policies and practices
  • Coordinate and chair configuration control boards
  • Support user requests for documentation and provide Arena and Epicor training for the ECO process
  • Provide Documentation Control support for audits and regulatory inspections

Requirements:

  • A minimum of 4 years of management experience in the areas of new product introduction, product sustainment, documentation control and program lifecycle management
  • BA in Business, Program Management or Engineering required or experience with a proven track record
  • Ability to multitask, perform under pressure, drive progress and meet deadlines
  • Strong written, verbal, presentation, coaching, organizational and mentoring skills and the ability to use with MS Word, Excel, Project and PPT is required.Experience with Jira and Confluence desired
  • Ability to work within cross-functional teams with hardware and software engineers, marketing, operations and other areas of the company
  • Experience with PLM and ERP tools; Arena and Epicor experience a plus

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Position: Graphic User Interface Designer

Reports to: General Manager, New Markets

Location: Los Angeles, CA

Job Description

Universal Audio (UA) seeks a Graphic User Interface designer with aptitude and knowledge surrounding the pro audio, recording, and MI products/markets. Universal Audio makes some of the most advanced hybrid digital/analog audio products available in the market today. The position of Graphic User Interface Designer requires expertise in understanding the needs of customers overall, and the specific user experience of each product you design for. You must have good communication skills and be able work within diverse product development teams.

As a member of the New Markets team, you will be involved in the early stages of product development, including user interaction studies, wireframe concept drawings, layout and design, and driving the aesthetic approach and development of all user interfaces for the team. UIs include graphic user interface “front ends” of audio products like plug-ins, virtual instruments, representations of digital audio mixing environments and more. Designs will focus on skeuomorphic/photorealistic approaches as well as modern, yet aesthetically rich, departures from literal representations.

Your primary role is to insure UA is creating product front ends that exude quality and produce results that customers will love.

Roles and Responsibilities:

  • Contribute to the initial design and layout of the GUI for SW products, as well as aspects of IDs for some HW products. Work with product marketing to address customer focus on useability and the overall user experience
  • Create initial wireframe designs
  • Present design concepts and key milestone deliverables to team and executive level stakeholders for interactive feedback and approval
  • Develop full-fledged completed User Interface artwork, working in tandem with product marketing and applications engineering

What you will need:

Required:

  • Proven UI design experience
  • Demonstrable UI design skills, including design portfolio; sensitivity to user/system interaction
  • 5+ years of relevant and progressive domain experience within the music, pro audio, technology industries, or related industry
  • 5+ years in graphic user interface design, with emphasis on skeuomorphic and modern clean/flat style GUIs for audio or other plug-ins and/or creative applications
  • Tools: Adobe Illustrator, Photoshop, OmniGraffle or other visual design and wire-framing tools

Desired:

  • Expert experience in music recording/creation technology including recording interfaces, effects processors/plug-ins, digital audio workstations, guitar products, keyboard products and virtual instruments
  • Exposure to or usage of music and audio creation tools, including digital audio workstations (DAW), musical instruments (acoustic or electronic), etc.
  • BS/MS in Human-Computer Interaction, Interaction Design, or related area
  • Experience with Agile/Scrum development process

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Position: Product Manager

Reports to: Director of Product Management

Location: Scotts Valley, CA

Job Description

Universal Audio (UA) seeks a Product Manager with a strong background in pro audio, recording, and MI products/markets. Universal Audio makes some of the most advanced hybrid digital/analog audio products available in the market today. The position of Product Manager requires that you be adept at managing both software and hardware products. You must have outstanding communication/documentation skills and you must be able work within diverse product development teams.

As a member of the Product Management team, you will be involved in the early stages of product development, including market research and customer interaction; as well as defining product requirements during the definition and design phases. You will be responsible for clearly communicating technically complex information to multiple departments, while managing the lifecycle of professional audio, recording, and music-making products.

The role of Product Manager at UA is multi-faceted. You will work within cross-functional groups in the organization to define product requirements that solve customer problems and pain points. Your primary role is to insure UA is making products that customers will love.

As a UA Product Manager, your primary deliverables include Market Requirements Documents (MRD), Product Concept Documents (PCD), Product Requirements Documents (PRD), as well as Product Briefs (to Marketing Communications) and planning presentations for executive staff.

Responsibilities:

  • Contribute to the product strategy and the roadmap based on business opportunities, ROI, customer needs and market trends for Universal Audio products
  • Deliver on-time definitions with prioritized products/features/workflows and corresponding business justification plan
  • Work with different departments including Engineering, QA, Manufacturing, Marketing, Sales, Customer Service & Finance to drive new product releases
  • Interact with customers via available channels (pro studios, home studios, social networks, trade shows, etc.) to build products and features that solve problems for customers
  • Hold regular planning meetings to continually drive the product roadmap
  • Manage product lifecycles (Launch, Sustain/Update, EOL, EOS, etc.)

Requirements

  • 5+ years of relevant and progressive domain experience within the music, pro audio, technology industries, or related industry
  • 5+ years product management and or product marketing experience from a business-to-consumer software or hardware company
  • Expert in music recording/creation technology including recording interfaces, effects processors/plug-ins, digital audio workstations, guitar products, and virtual instruments
  • Experience identifying customer and market pain points and building solutions to solve them
  • Experience with entire product lifecycle (from concept to launch and end-of-life) for more than one product
  • Expert in modern computers used for modern audio production
  • Excellent communication, planning, prioritizing and organizing skills
  • Able to contribute to definition of strategic vision and to articulate it in front of a wide variety of audiences
  • Able to understand technical concepts and evaluate complex tradeoffs
  • Excellent quantitative and qualitative analysis skills
  • Able to rally and gain backing from internal stakeholders in order to build organizational support for the proposed product strategy and designs – lead through influence
  • Willing to travel when necessary (Trade Shows, Competitive Evaluation, Customer Visits, CABs, Etc.)
  • Job is fulltime and located in Scotts Valley, CA (Bay Area)

Desired

  • Retail sales experience in Pro Audio/Recording/Music
  • Expertise in more than one digital audio workstation (DAW)
  • Expertise in more than one major computer operating system (OS)
  • Experience managing direct reports

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Position: Sales Operations Administrator

Location: Scotts Valley, CA

Summary:

Universal Audio is seeking a Sales Operations Administrator to join the Sales team in our Scotts Valley Headquarters. Reporting to the Sales Operations Manager, this position is a full time hourly position with benefits. We are looking for a team player who is an organized self-starter with excellent communication skills and great work ethic. The candidate will be responsible for sales order entry and processing.

Job Responsibilities:

  • Create new customer set-ups
  • Accurately enter sales order information
  • Receive, confirm and process customer orders
  • Address customer queries via phone and email
  • Communicate with external and internal customers, dealers and sales field representatives
  • Handle order fulfillment planning
  • Monitor order status and resolve discrepancies in the order entry process
  • Communicate issues/delays
  • Provide support with price lists as needed
  • Manage sales orders work cycle
  • Provide administrative support for the Sales Operations team

Requirements

  • Prior experience supporting a sales team with order entry, allocation and order fulfillment
  • Excellent organizational skills with strong attention to detail, reliable, responsible and punctual
  • Excellent keyboarding skills with accuracy and speed
  • Ability to provide excellent customer care with professionalism in both written and verbal communications
  • Ability to handle the changing needs and environment of a fast moving company
  • Proficiency with MS Excel, Outlook, Word, CRM System(s). Epicor a plus

Education & Experience

  • General education degree or equivalent work related experience preferred
  • Minimum of 2 years of administrative experience
  • High school diploma

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Position: Senior Applications SW Engineer

Reports to: General Manager, New Markets

Location: Los Angeles, CA

Education Requirements BS, MS

Job Description

At Universal Audio we employ the world's brightest engineers to create award-winning audio SW and HW tools. We are looking for an experienced and knowledgeable Applications SW engineer. If you are looking for a challenging and rewarding position at an exciting and growing audio company, we would like to hear from you.

Principal Duties and Responsibilities:

Senior Software Developer for our New Markets development team, responsible for the implementation of individual software modules. You will work on software components such as GUI implementation, audio engine behavioral scripting, and database or hardware links in C++ or JavaScript.

Working in a cross-functional team with the team GM, UI designer, product managers, other SW Engineers, and SQA, you will work on product requirements and software concepts and actively create a new generation of UA music and processing software products.

Required Skills and Experience:

  • 5+ years of object-oriented C++ and Javascript development.
  • Experience in design and modern software paradigms like OOP.
  • A passion and interest in music and audio.
  • BS in Computer Science, Mathematics, Physics, or related field.
  • Quality conscious, good communication skills and team-oriented.
  • Experience in developing audio applications a plus.

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Position: Systems Administrator - 5 Years Min.

Location: Scotts Valley, CA

Job Description

The System Administrator is responsible for effective installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. The system administration tasking will be focused on improving the stability and performance of the system, maintaining and improving the security posture of the systems, continuous monitoring of system health, and troubleshooting issues that arise.

This individual is accountable for Linux, Windows, and application systems that support infrastructure and research and development (R&D). Responsibilities on these systems include SA engineering, operations and support, maintenance and research and development to ensure continual operation. This individual will be responsible for the Information Assurance Vulnerability Management (IAVM) for the operational infrastructure to include regression testing and implementation.

SA Engineering

Engineering of systems administration-related solutions for various project and operational needs. Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Install and configure systems which support infrastructure and/or R&D activities. Develop and maintain installation and configuration procedures and documentation. Contribute to and maintain system standards. Contribute to and maintain security posture of the system in accordance with PCI Data Security Standards, CTOs and IAVM policies. Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage resources.

Operations and Support

Install and maintain security patches on the operational and development system, which includes but is not limited to, Red Hat Linux, Windows 2008R2/2012, VMWare, MS SQL Server, and MySQL. Report Security Patch compliance and perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request as necessary. Investigate and troubleshoot issues and repair and recover from hardware or software failures.

Maintenance

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary. Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

Qualifications:

Requirements:

  • Bachelor’s degree, with a technical major, preferred. Systems Administration/System Engineer certification in Linux+, e.g., CompTIA Linux+, Red Hat Certified System Administrator (RHCSA), or Red Hat Certified Engineer (RHCE)
  • Five+ years of system administration experience in Linux environments and proficient in tasks such as shell scripting, creating Cron jobs, analyzing log files, managing user accounts and groups, configuring IP tables, and setting up mail services.
  • Familiarity with web-based technologies, including but not limited to, reverse proxy servers, SSL certificate configuration, three-tier architecture, service oriented architecture, and AWS. Proven ability to multi-task. Independent, self-starter. Ability to effectively communicate (verbal and written correspondence) in a professional and courteous manner with technical and non-technical personnel.

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