Universal Audio Jobs

If interested in any of these positions, please send a resume and cover letter to jobs@uaudio.com with the job title in the subject line.

Company Background

Founded in 1958 by recording pioneer Bill Putnam Sr., and refounded in 1999 by Bill Putnam Jr., Universal Audio is best known for its classic, hand-built analog hardware and advanced UAD Digital Signal Processing technology for recording, mixing, and mastering audio. Headquartered in Scotts Valley, California, UA is focused on merging the best of vintage analog and modern digital technology, following its rich recording heritage and motto, “Analog Ears. Digital Minds.”

Universal Audio is one of the most respected names in professional audio and music recording products.

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Position: Business Applications Manager

Location: Scotts Valley, CA

Job Description

The Business Applications Manager’s is responsible for the management of all Universal Audio business applications support, configurations, upgrades and installations. This individual will apply proven communication, analytical and problem-solving skills to ensure deliverables are met. This is a critical role that will utilize project management methodologies to provide project coordination, functional expertise, and contribute to improvements and enhancements for mission-critical, enterprise-wide information systems.

Roles and Responsibilities

  • Provide process leadership and support in the following functional areas
  • Oversee all business applications which include installation, upgrades, and configuration and process development.
  • Provide Epicor ERP application support and process leadership for the following business functions: sales order administration, fulfilment, inventory, shipping, receiving, standard cost, bill of materials, routings and methods, scheduling and MRP, financial systems, purchasing, customer service and customer returns.
  • Collaborate with business process owners to develop and maintain business metrics and other business intelligence reporting
  • Interfaces with and influences internal customers to ensure systems are used to support effective and streamlined processes.
  • Collaborate with business process owners to define and develop functional test plans, user-acceptance testing and test environment support.
  • Provide technical assistance and recommendations in maintaining and monitoring application environments, reporting interfaces and associated databases.
  • Work with functional team members to develop and maintain application support documentation for the suite of applications.
  • Work to support internal IT policies and procedures including change management processes.
  • Analyze, enhance and develop effective internal process and system controls.

Experience and Education

  • Project Management training and/or experience
  • Understanding of software integration and development
  • SQL database administration practices
  • Extremely responsive and able to communicate effectively with all user levels.
  • Bachelor's degree or equivalent work experience
  • 3-7 years of experience with developing, implementing and or supporting business applications
  • Good interpersonal, written and verbal communication skills.

Preferred Skills/Experience

  • Experience supporting financial applications.
  • E-commerce/web store support and integration.
  • Management oversight of major tasks, deliverables, formal methodologies and disciplines for implementing and supporting applications.
  • Information management, including warehousing data management and data integration.
  • Experience working with Epicor (9 or 10) is a plus.

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Position: Customer Service Representative

Location: Scotts Valley, CA

Job Description

Universal Audio is looking for a talented Customer Service Representative to join our growing team.

Responsibilities

  • Assist all Universal Audio customers and incoming inquiries as required
  • Provide UA product installation support and troubleshooting for Windows and MAC based computers
  • Provide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers
  • Generate knowledge base entries, both written and in video tutorial formats
  • Communicate directly with customers either by telephone, through email, or service requests
  • Respond to customer inquiries, complaints, and service requests within specified department metrics
  • Handle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process replacement parts orders
  • Provide customers with presales product and service information
  • Provide support to customers to help resolve potential account issues, including research of on line purchases
  • Communicate and coordinate with internal departments as required
  • Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns
  • Coordinate the handling of RMA, and service requirements through the distribution channel
  • Maintain accuracy of transactions through the service parts warehouse, and RMA procedures by adhering to procedures and processes

Requirements

    REQUIRED SKILLS AND EXPERIENCE:

  • Communication skills – English, verbal and written. In addition, region specific language as required by position.
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to translate support transactions and provide data collection to categorize interactions
  • Adaptable, initiative, tolerant, empathetic, and with a positive approach to customers needs
  • Ability to lift 20 pounds
  • Must be able to sit for extended periods
  • Available to work overtime and weekends when required.
  • Have access to high speed internet connection to accommodate working remotely
  • EDUCATION REQUIREMENTS:

  • High school diploma, general education degree or equivalent. Formal recording technology education desirable
  • Advanced Knowledge of customer service principles and practices
  • Advanced Knowledge of configuring and troubleshooting Windows and MAC based computers
  • Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.)
  • Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques
  • Knowledge of music production, sound design, basic principles of sound

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Position: DSP Algorithm Engineer

Location: Los Angeles, CA

Educational Requirements: BS, MS

Job Description

At Universal Audio we employ the world's brightest engineers and digital modeling authorities to develop award-winning audio signal processing plug-ins. We are looking for an experienced and knowledgeable algorithm engineer. If you are looking for a challenging and rewarding position at an exciting and growing audio company, we would like to hear from you.

Principal Duties and Responsibilities:

  • Working independently to carry out algorithm design projects based on product specifications.
  • Design and implementation of novel signal processing methods and structures for modeling audio circuitry.
  • Implementation and integration of algorithms into an existing software framework.
  • DSP porting and resource optimization.
  • Management of development and test schedules.
  • Collaboration with product management, SQA, customer support, and marketing.

Required Skills/Experience

  • A passion and interest in music and audio.
  • BS with 4+ years of experience with DSP development; MS or PhD preferred.
  • Ability to perform circuit analysis for passive and active systems.
  • Awareness of nonlinear models for silicon and magnetic devices.
  • Experience with audio signal processing, incl. dynamics, filtering, modulated delays, feedback systems, etc.
  • Experience with filter design, sampling theory, and DSP.
  • Exposure to state-space and lattice structures, and basic control theory.
  • Awareness of iterative solution methods for nonlinear systems.
  • Experience with finite word-length artifacts in signal processing.
  • Facility working in MATLAB, scipy, or similar computing environment.
  • Experience with C, C++.
  • Exposure to coding for DSP processors helpful; SHARC experience preferred.

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Position: ERP Analyst

Location: Scotts Valley, CA

Job Description

The ERP Analyst will provide project coordination, functional expertise, and contribute to improvements and enhancements for mission-critical, enterprise-wide information systems. The ERP Analyst is responsible for project tracking and control for assigned modules or systems, serving as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, issue tracking, and resolution.

Responsibilities

  • Provide process leadership and support in the following functional areas
    • Sales order administration, fulfilment, and shipping
    • Inventory, shipping, and receiving
    • Standard cost, bill of materials, routings and methods
    • Scheduling and MRP
    • Financial systems - GL, AP, AR, FA
    • Purchasing systems
    • Customer service and customer returns
  • Provide process and workflow support for the following system integrations:
    • Engineering PLM integration to ERP
    • e-commerce/web store integration to ERP
    • Adaptive Insights forecast integration to ERP
  • Engage and lead cross functional teams to analyze current operational procedures, identify problems, and understand specific requirements such as forms of data input, how data will be summarized and used, formats for reports, etc.
  • Analyze information problems, requested changes, and required modifications to develop appropriate business process solutions.
  • Serve as project coordinator on enterprise-wide development projects, including development of the project plan, monitoring and reporting on project progress
  • Prepare time and cost estimates for completing projects
  • Direct and coordinate the work of others to develop, test, install, and modify programs on a project basis.
  • Coordinate and collaborate with functional users and IT staff to find solutions to problems identified in testing, resolve issues during systems upgrades, ensure that requirements documentation is easily translated into UAT (user acceptance training)/functional test plans, and ensure that proper testing of all systems functionality is completed.
  • Prepare workflow charts and diagrams to specify in detail business process supported by enterprise systems.
  • Develop and manage security policies for users and systems

Requirements

    This position requires a Bachelor’s degree in information technology, business/operations analysis or a related field, with 3-7 years of experience in related positions. In lieu of the degree being in the required field, a proven track record of productivity in this field with real world work experience supporting other ERP systems will be considered. Experience working with Epicor (9 or 10) is a plus.

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    Position: Product Manager

    Reports to: Director of Product Management

    Location: Scotts Valley, CA

    Job Description

    Universal Audio (UA) seeks a Product Manager with a strong background in pro audio, recording, and MI products/markets. Universal Audio makes some of the most advanced hybrid digital/analog audio products available in the market today. The position of Product Manager requires that you be adept at managing both software and hardware products. You must have outstanding communication/documentation skills and you must be able work within diverse product development teams.

    As a member of the Product Management team, you will be involved in the early stages of product development, including market research and customer interaction; as well as defining product requirements during the definition and design phases. You will be responsible for clearly communicating technically complex information to multiple departments, while managing the lifecycle of professional audio, recording, and music-making products.

    The role of Product Manager at UA is multi-faceted. You will work within cross-functional groups in the organization to define product requirements that solve customer problems and pain points. Your primary role is to insure UA is making products that customers will love.

    As a UA Product Manager, your primary deliverables include Market Requirements Documents (MRD), Product Concept Documents (PCD), Product Requirements Documents (PRD), as well as Product Briefs (to Marketing Communications) and planning presentations for executive staff.

    Responsibilities:

    • Contribute to the product strategy and the roadmap based on business opportunities, ROI, customer needs and market trends for Universal Audio products
    • Deliver on-time definitions with prioritized products/features/workflows and corresponding business justification plan
    • Work with different departments including Engineering, QA, Manufacturing, Marketing, Sales, Customer Service & Finance to drive new product releases
    • Interact with customers via available channels (pro studios, home studios, social networks, trade shows, etc.) to build products and features that solve problems for customers
    • Hold regular planning meetings to continually drive the product roadmap
    • Manage product lifecycles (Launch, Sustain/Update, EOL, EOS, etc.)

    Requirements

    • 5+ years of relevant and progressive domain experience within the music, pro audio, technology industries, or related industry
    • 5+ years product management and or product marketing experience from a business-to-consumer software or hardware company
    • Expert in music recording/creation technology including recording interfaces, effects processors/plug-ins, digital audio workstations, guitar products, and virtual instruments
    • Experience identifying customer and market pain points and building solutions to solve them
    • Experience with entire product lifecycle (from concept to launch and end-of-life) for more than one product
    • Expert in modern computers used for modern audio production
    • Excellent communication, planning, prioritizing and organizing skills
    • Able to contribute to definition of strategic vision and to articulate it in front of a wide variety of audiences
    • Able to understand technical concepts and evaluate complex tradeoffs
    • Excellent quantitative and qualitative analysis skills
    • Able to rally and gain backing from internal stakeholders in order to build organizational support for the proposed product strategy and designs – lead through influence
    • Willing to travel when necessary (Trade Shows, Competitive Evaluation, Customer Visits, CABs, Etc.)
    • Job is fulltime and located in Scotts Valley, CA (Bay Area)

    Desired

    • Retail sales experience in Pro Audio/Recording/Music
    • Expertise in more than one digital audio workstation (DAW)
    • Expertise in more than one major computer operating system (OS)
    • Experience managing direct reports

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    Position: Product Manager

    Reports to: General Manager, New Markets

    Location: Los Angeles, CA

    Job Description

    Universal Audio (UA) seeks a Product Manager with a strong background in pro audio, recording, and MI products/markets. Universal Audio makes some of the most advanced hybrid digital/analog audio products available in the market today. The position of Product Manager requires that you be adept at managing both software and hardware products. You must have outstanding communication/documentation skills and you must be able work within diverse product development teams.

    As a member of the New Markets Product Management team, you will be involved in the early stages of product development, including market research and customer interaction; as well as defining product requirements during the definition and design phases. You will be responsible for clearly communicating technically complex information to multiple departments, while managing the lifecycle of professional audio, recording, and music-making products.

    The role of Product Manager at UA is multi-faceted. You will work within cross-functional groups in the organization to define product requirements that solve customer problems and pain points. Your primary role is to insure UA is making products that customers will love.

    As a UA Product Manager, your primary deliverables include Market Requirements Documents (MRD), Product Concept Documents (PCD), Product Requirements Documents (PRD), as well as Product Briefs (to Marketing Communications) and planning presentations for executive staff.

    Roles and Responsibilities:

    • Contribute to the product strategy and the roadmap based on business opportunities, ROI, customer needs and market trends for Universal Audio products
    • Deliver on-time definitions with prioritized products/features/workflows and corresponding business justification plan
    • Work with different departments including Engineering, QA, Manufacturing, Marketing, Sales, Customer Service & Finance to drive new product releases
    • Interact with customers via available channels (pro studios, home studios, social networks, trade shows, etc.) to build products and features that solve problems for customers
    • Hold regular planning meetings to continually drive the product roadmap
    • Manage product lifecycles (Launch, Sustain/Update, EOL, EOS, etc.)

    Required

    • 5+ years of relevant and progressive domain experience within the music, pro audio, technology industries, or related industry
    • 5+ years product management and or product marketing experience from a business-to-consumer software or hardware company
    • Expert in music recording/creation technology including recording interfaces, effects processors/plug-ins, digital audio workstations, guitar products, keyboard products and virtual instruments
    • Experience identifying customer and market pain points and building solutions to solve them
    • Experience with entire product lifecycle (from concept to launch and end-of-life) for more than one product
    • Expert in modern computers used for modern audio production
    • Excellent communication, planning, prioritizing and organizing skills
    • Able to contribute to definition of strategic vision and to articulate it in front of a wide variety of audiences
    • Able to understand technical concepts and evaluate complex tradeoffs
    • Excellent quantitative and qualitative analysis skills
    • Able to rally and gain backing from internal stakeholders in order to build organizational support for the proposed product strategy and designs – lead through influence
    • Willing to travel when necessary (Trade Shows, Competitive Evaluation, Customer Visits, CABs, Etc.)
    • Job is fulltime and located in Los Angeles, CA (new UA office location)

    Desired

    • Retail sales experience in Pro Audio/Recording/Music
    • Experience with keyboard instruments, guitar products and effects processors
    • Expertise in more than one digital audio workstation (DAW)
    • Expertise in more than one major computer operating system (OS)
    • Experience managing direct reports

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    Position: Senior Program Manager

    Reports to: General Manager, New Markets

    Location: Los Angeles, CA

    Job Description

    Universal Audio is seeking a Senior Program Manager to lead and coordinate audio software and integrated hardware research and development programs. This individual will be responsible for iterating with Product Management on program requirements, leading cross functional teams to determine project feasibility through a concept phase, committing to a project waterfall or Agile release plan, and then driving execution through the new product or feature introduction.

    Principal Duties and Responsibilities:

    • Develop and execute cross functional plans to support new audio software and integrated hardware programs
    • Work with architects and engineers to establish research program charters including research program goals, scope, constraints, costs, scheduled and success criteria
    • Work with Product Management, Marketing and Engineering to establish program requirements and scope; support teams in clarifying requirements and grooming backlogs to establish a committed plan
    • Identify and work to mitigate program technical and resource risks, elevating issues that can’t be resolved at the team level
    • Work with functional managers to develop program resource plans, identifying resource shortfalls and assisting in resource prioritization and load balancing
    • Develop detailed schedules and Agile release plans for integrated hardware, software, web and marketing programs.
    • Develop and revise Jira filters, RapidBoards, Dashboards and reports to support program planning and execution
    • Provide both high level and detailed analysis of team progress in meeting program milestones , release burndowns, monitoring test coverage/pass rate and bug find/fix rates; work with managers and teams to keep programs on track Provide expert advice and input on program and process improvement based on hands-on experience
    • Drive programs towards completion, remove obstacles, instill actions and lead with appropriate level of urgency
    • Monitor and report on the costs, NRE, tooling and resources of the various programs to ensure the program is on track to meet the financial targets and requirements of the company
    • Communicate effectively with cross functional managers and team members to keep team focused and on-target

    Requirements:

    • 3 to 5 years of Program Management experience working in a Hi-Tech industry. Audio industry experience preferred
    • BA in Business, Program Management or Engineering required or experience with a proven track record
    • Ability to multitask, perform under pressure, drive progress and meet deadlines
    • Strong written, verbal, presentation, coaching, organizational and mentoring skills and the ability to use with MS Word, Excel, Project and PPT is required. Experience with Jira, Confluence and Teamwork Projects desired
    • Ability to work within cross-functional teams with hardware and software engineers, marketing, operations and other areas of the company
    • Understanding of the Program Life Cycle, its concepts and processes
    • Understanding of Agile concepts and processes. Certified Scrum Master desired

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    Position: User Interface Designer

    Reports to: General Manager, New Markets

    Location: Los Angeles, CA

    Job Description

    Universal Audio (UA) seeks a Graphic User Interface designer with aptitude and knowledge surrounding the pro audio, recording, and MI products/markets. Universal Audio makes some of the most advanced hybrid digital/analog audio products available in the market today. The position of Graphic User Interface Designer requires expertise in understanding the needs of customers overall, and the specific user experience of each product you design for. You must have good communication skills and be able work within diverse product development teams.

    As a member of the New Markets team, you will be involved in the early stages of product development, including user interaction studies, wireframe concept drawings, layout and design, and driving the aesthetic approach and development of all user interfaces for the team. UIs include graphic user interface “front ends” of audio products like plug-ins, virtual instruments, representations of digital audio mixing environments and more. Designs will focus on skeuomorphic/photorealistic approaches as well as modern, yet aesthetically rich, departures from literal representations.

    Your primary role is to insure UA is creating product front ends that exude quality and produce results that customers will love.

    Roles and Responsibilities:

    • Contribute to the initial design and layout of the GUI for SW products, as well as aspects of IDs for some HW products. Work with product marketing to address customer focus on useability and the overall user experience
    • Create initial wireframe designs
    • Present design concepts and key milestone deliverables to team and executive level stakeholders for interactive feedback and approval
    • Develop full-fledged completed User Interface artwork, working in tandem with product marketing and applications engineering

    What you will need:

    Required:

    • Proven UI design experience
    • Demonstrable UI design skills, including design portfolio; sensitivity to user/system interaction
    • 5+ years of relevant and progressive domain experience within the music, pro audio, technology industries, or related industry
    • 5+ years in graphic user interface design, with emphasis on skeuomorphic and modern clean/flat style GUIs for audio or other plug-ins and/or creative applications
    • Tools: Adobe Illustrator, Photoshop, OmniGraffle or other visual design and wire-framing tools

    Desired:

    • Expert experience in music recording/creation technology including recording interfaces, effects processors/plug-ins, digital audio workstations, guitar products, keyboard products and virtual instruments
    • Exposure to or usage of music and audio creation tools, including digital audio workstations (DAW), musical instruments (acoustic or electronic), etc.
    • BS/MS in Human-Computer Interaction, Interaction Design, or related area
    • Experience with Agile/Scrum development process

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    Position: Web Developer

    Reports to: Director of Cloud Services

    Location: Scotts Valley, CA

    Job Description

    The Cloud Services group's mission is to build and deliver Web applications and services here at Universal Audio. The team is responsible for the company website, online store, and lots of exciting new services coming in the future. We’re looking to expand our team with another outstanding developer.

    What you will be doing:

    • Create awesome customer experiences
    • Craft great code and tests
    • Work in a fast moving agile team
    • Own services fully from design through development and operations

    What you will need:

    Required:

    • Bachelors Degree in Computer Science (or equivalent)
    • Back-end development using PHP, Python, MySQL
    • Front-end development using JavaScript and common frameworks, HTML, CSS
    • Linux operations using Bash, Vagrant, Docker
    • Team development using Git and modern agile tools like JIRA

    Desired:

    • E-commerce using Magento framework
    • DevOps in an AWS environment

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