Universal Audio Jobs

If interested in any of these positions, please send a resume and cover letter to jobs@uaudio.com with the job title in the subject line.

Company Background

Founded in 1958 by recording pioneer Bill Putnam Sr., and refounded in 1999 by Bill Putnam Jr., Universal Audio is best known for its classic, hand-built analog hardware and advanced UAD Digital Signal Processing technology for recording, mixing, and mastering audio. Headquartered in Scotts Valley, California, UA is focused on merging the best of vintage analog and modern digital technology, following its rich recording heritage and motto, “Analog Ears. Digital Minds.”

Universal Audio is one of the most respected names in professional audio and music recording products.

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Position: Business Applications Manager

Location: Scotts Valley, CA

Job Description

The Business Applications Manager’s is responsible for the management of all Universal Audio business applications support, configurations, upgrades and installations. This individual will apply proven communication, analytical and problem-solving skills to ensure deliverables are met. This is a critical role that will utilize project management methodologies to provide project coordination, functional expertise, and contribute to improvements and enhancements for mission-critical, enterprise-wide information systems.

Roles and Responsibilities

  • Provide process leadership and support in the following functional areas
  • Oversee all business applications which include installation, upgrades, and configuration and process development.
  • Provide Epicor ERP application support and process leadership for the following business functions: sales order administration, fulfilment, inventory, shipping, receiving, standard cost, bill of materials, routings and methods, scheduling and MRP, financial systems, purchasing, customer service and customer returns.
  • Collaborate with business process owners to develop and maintain business metrics and other business intelligence reporting
  • Interfaces with and influences internal customers to ensure systems are used to support effective and streamlined processes.
  • Collaborate with business process owners to define and develop functional test plans, user-acceptance testing and test environment support.
  • Provide technical assistance and recommendations in maintaining and monitoring application environments, reporting interfaces and associated databases.
  • Work with functional team members to develop and maintain application support documentation for the suite of applications.
  • Work to support internal IT policies and procedures including change management processes.
  • Analyze, enhance and develop effective internal process and system controls.

Experience and Education

  • Project Management training and/or experience
  • Understanding of software integration and development
  • SQL database administration practices
  • Extremely responsive and able to communicate effectively with all user levels.
  • Bachelor's degree or equivalent work experience
  • 3-7 years of experience with developing, implementing and or supporting business applications
  • Good interpersonal, written and verbal communication skills.

Preferred Skills/Experience

  • Experience supporting financial applications.
  • E-commerce/web store support and integration.
  • Management oversight of major tasks, deliverables, formal methodologies and disciplines for implementing and supporting applications.
  • Information management, including warehousing data management and data integration.
  • Experience working with Epicor (9 or 10) is a plus.

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Position: Customer Service Representative

Location: Scotts Valley, CA

Job Description

Universal Audio is looking for a talented Customer Service Representative to join our growing team.

Responsibilities

  • Assist all Universal Audio customers and incoming inquiries as required
  • Provide UA product installation support and troubleshooting for Windows and MAC based computers
  • Provide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers
  • Generate knowledge base entries, both written and in video tutorial formats
  • Communicate directly with customers either by telephone, through email, or service requests
  • Respond to customer inquiries, complaints, and service requests within specified department metrics
  • Handle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process replacement parts orders
  • Provide customers with presales product and service information
  • Provide support to customers to help resolve potential account issues, including research of on line purchases
  • Communicate and coordinate with internal departments as required
  • Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns
  • Coordinate the handling of RMA, and service requirements through the distribution channel
  • Maintain accuracy of transactions through the service parts warehouse, and RMA procedures by adhering to procedures and processes

Requirements

    REQUIRED SKILLS AND EXPERIENCE:

  • Communication skills – English, verbal and written. In addition, region specific language as required by position.
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to translate support transactions and provide data collection to categorize interactions
  • Adaptable, initiative, tolerant, empathetic, and with a positive approach to customers needs
  • Ability to lift 20 pounds
  • Must be able to sit for extended periods
  • Available to work overtime and weekends when required.
  • Have access to high speed internet connection to accommodate working remotely
  • EDUCATION REQUIREMENTS:

  • High school diploma, general education degree or equivalent. Formal recording technology education desirable
  • Advanced Knowledge of customer service principles and practices
  • Advanced Knowledge of configuring and troubleshooting Windows and MAC based computers
  • Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.)
  • Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques
  • Knowledge of music production, sound design, basic principles of sound

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Position: ERP Analyst

Location: Scotts Valley, CA

Job Description

The ERP Analyst will provide project coordination, functional expertise, and contribute to improvements and enhancements for mission-critical, enterprise-wide information systems. The ERP Analyst is responsible for project tracking and control for assigned modules or systems, serving as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, issue tracking, and resolution.

Responsibilities

  • Provide process leadership and support in the following functional areas
    • Sales order administration, fulfilment, and shipping
    • Inventory, shipping, and receiving
    • Standard cost, bill of materials, routings and methods
    • Scheduling and MRP
    • Financial systems - GL, AP, AR, FA
    • Purchasing systems
    • Customer service and customer returns
  • Provide process and workflow support for the following system integrations:
    • Engineering PLM integration to ERP
    • e-commerce/web store integration to ERP
    • Adaptive Insights forecast integration to ERP
  • Engage and lead cross functional teams to analyze current operational procedures, identify problems, and understand specific requirements such as forms of data input, how data will be summarized and used, formats for reports, etc.
  • Analyze information problems, requested changes, and required modifications to develop appropriate business process solutions.
  • Serve as project coordinator on enterprise-wide development projects, including development of the project plan, monitoring and reporting on project progress
  • Prepare time and cost estimates for completing projects
  • Direct and coordinate the work of others to develop, test, install, and modify programs on a project basis.
  • Coordinate and collaborate with functional users and IT staff to find solutions to problems identified in testing, resolve issues during systems upgrades, ensure that requirements documentation is easily translated into UAT (user acceptance training)/functional test plans, and ensure that proper testing of all systems functionality is completed.
  • Prepare workflow charts and diagrams to specify in detail business process supported by enterprise systems.
  • Develop and manage security policies for users and systems

Requirements

    This position requires a Bachelor’s degree in information technology, business/operations analysis or a related field, with 3-7 years of experience in related positions. In lieu of the degree being in the required field, a proven track record of productivity in this field with real world work experience supporting other ERP systems will be considered. Experience working with Epicor (9 or 10) is a plus.

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    Position: Platform QA Engineer

    Location: Scotts Valley, CA

    Job Description:

    Test in house UA hardware/software by running standardized tests. Help author and validate test grids. Run tests with analog and digital equipment and record results. Write bugs as necessary and follow through problems until resolution. Interact with Engineering and Product Marketing about specifications and behaviors.. Attend meetings as necessary. Work independently and use initiative but be willing to take direction.

    This job is in Universal Audio’s Quality Assurance group. Universal Audio is looking for a QA Engineer to help test our industry leading products. As a Quality Engineer you will test our hardware and software from inception through shipping, running numerous tests, recording and tracking bugs and validating fixes. You will use your extensive knowledge of audio recording to help flesh out the test grid, validate audio workflow and insure that our products ship with the highest quality possible. This position will test hardware/software integration including compatibility with various PC Operating systems, computer hardware, popular DAWs and plug-in formats.

    Requirements:

    • 2 years previous employment as a Software Quality Assurance Engineer
    • Knowledge of QA methodologies, software development cycles and software tracking software such as JIRA.
    • A professional level of knowledge for both analog and digital audio hardware and software.
    • Knowledge of all Universal Audio UAD2 products and platform
    • Be comfortable and familiar with recording studio workflows and all major DAWs.
    • Excellent working knowledge of Mac and Windows computers and operating systems.
    • Be comfortable operating on and from the command line
    • Understand audio tracking and mixing and be familiar with how plug-ins work in both the UA Console application and inside the DAW.
    • Professional studio experience a major plus.
    • Work well with others and have excellent oral and verbal communications skills.
    • The ability to be independently resourceful when troubleshooting

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    Position: Product Manager

    Reports to: Director of Product Management

    Location: Scotts Valley, CA

    Job Description

    Universal Audio (UA) seeks a Product Manager with a strong background in pro audio, recording, and MI products/markets. Universal Audio makes some of the most advanced hybrid digital/analog audio products available in the market today. The position of Product Manager requires that you be adept at managing both software and hardware products. You must have outstanding communication/documentation skills and you must be able work within diverse product development teams.

    As a member of the Product Management team, you will be involved in the early stages of product development, including market research and customer interaction; as well as defining product requirements during the definition and design phases. You will be responsible for clearly communicating technically complex information to multiple departments, while managing the lifecycle of professional audio, recording, and music-making products.

    The role of Product Manager at UA is multi-faceted. You will work within cross-functional groups in the organization to define product requirements that solve customer problems and pain points. Your primary role is to insure UA is making products that customers will love.

    As a UA Product Manager, your primary deliverables include Market Requirements Documents (MRD), Product Concept Documents (PCD), Product Requirements Documents (PRD), as well as Product Briefs (to Marketing Communications) and planning presentations for executive staff.

    Responsibilities:

    • Contribute to the product strategy and the roadmap based on business opportunities, ROI, customer needs and market trends for Universal Audio products
    • Deliver on-time definitions with prioritized products/features/workflows and corresponding business justification plan
    • Work with different departments including Engineering, QA, Manufacturing, Marketing, Sales, Customer Service & Finance to drive new product releases
    • Interact with customers via available channels (pro studios, home studios, social networks, trade shows, etc.) to build products and features that solve problems for customers
    • Hold regular planning meetings to continually drive the product roadmap
    • Manage product lifecycles (Launch, Sustain/Update, EOL, EOS, etc.)

    Requirements

    • 5+ years of relevant and progressive domain experience within the music, pro audio, technology industries, or related industry
    • 5+ years product management and or product marketing experience from a business-to-consumer software or hardware company
    • Expert in music recording/creation technology including recording interfaces, effects processors/plug-ins, digital audio workstations, guitar products, and virtual instruments
    • Experience identifying customer and market pain points and building solutions to solve them
    • Experience with entire product lifecycle (from concept to launch and end-of-life) for more than one product
    • Expert in modern computers used for modern audio production
    • Excellent communication, planning, prioritizing and organizing skills
    • Able to contribute to definition of strategic vision and to articulate it in front of a wide variety of audiences
    • Able to understand technical concepts and evaluate complex tradeoffs
    • Excellent quantitative and qualitative analysis skills
    • Able to rally and gain backing from internal stakeholders in order to build organizational support for the proposed product strategy and designs – lead through influence
    • Willing to travel when necessary (Trade Shows, Competitive Evaluation, Customer Visits, CABs, Etc.)
    • Job is fulltime and located in Scotts Valley, CA (Bay Area)

    Desired

    • Retail sales experience in Pro Audio/Recording/Music
    • Expertise in more than one digital audio workstation (DAW)
    • Expertise in more than one major computer operating system (OS)
    • Experience managing direct reports

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    Position: Web Developer

    Reports to: Director of Cloud Services

    Location: Scotts Valley, CA

    Job Description

    The Cloud Services group's mission is to build and deliver Web applications and services here at Universal Audio. The team is responsible for the company website, online store, and lots of exciting new services coming in the future. We’re looking to expand our team with another outstanding developer.

    What you will be doing:

    • Create awesome customer experiences
    • Craft great code and tests
    • Work in a fast moving agile team
    • Own services fully from design through development and operations

    What you will need:

    Required:

    • Bachelors Degree in Computer Science (or equivalent)
    • Back-end development using PHP, Python, MySQL
    • Front-end development using JavaScript and common frameworks, HTML, CSS
    • Linux operations using Bash, Vagrant, Docker
    • Team development using Git and modern agile tools like JIRA

    Desired:

    • E-commerce using Magento framework
    • DevOps in an AWS environment

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