Universal Audio Jobs

 

If interested in any of these positions, please send a resume and
cover letter to jobs@uaudio.com with the job title in the subject line.


Customer Service Representative

Location: Scotts Valley, CA

Job Description

Universal Audio is looking for a talented Customer Service Representative to join our growing team.


Responsibilities

  • Assist all Universal Audio customers and incoming inquiries as required
  • Provide UA product installation support and troubleshooting for Windows and MAC based computers
  • Provide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers
  • Generate knowledge base entries, both written and in video tutorial formats
  • Communicate directly with customers either by telephone, through email, or service requests
  • Respond to customer inquiries, complaints, and service requests within specified department metrics
  • Handle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process replacement parts orders
  • Provide customers with presales product and service information
  • Provide support to customers to help resolve potential account issues, including research of on line purchases
  • Communicate and coordinate with internal departments as required
  • Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns
  • Coordinate the handling of RMA, and service requirements through the distribution channel
  • Maintain accuracy of transactions through the service parts warehouse, and RMA procedures by adhering to procedures and processes

Requirements

Skills and Experience:

  • Communication skills – English, verbal and written. In addition, region specific language as required by position.
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to translate support transactions and provide data collection to categorize interactions
  • Adaptable, initiative, tolerant, empathetic, and with a positive approach to customers needs
  • Ability to lift 20 pounds
  • Must be able to sit for extended periods
  • Available to work overtime and weekends when required.
  • Have access to high speed internet connection to accommodate working remotely

Education:

  • High school diploma, general education degree or equivalent. Formal recording technology education desirable
  • Advanced Knowledge of customer service principles and practices
  • Advanced Knowledge of configuring and troubleshooting Windows and MAC based computers
  • Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.)
  • Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques
  • Knowledge of music production, sound design, basic principles of sound

Digital Graphic Designer

Location: Scotts Valley, CA

Job Description

The Digital Graphic Designer is responsible for ideation and production of a broad range of online and offline marketing design projects including web design, advertising, emails, promotional graphics, retail displays, and traditional print collateral. Reporting to the UA Creative Director, the Digital Graphic Designer helps to define and uphold Universal Audio brand excellence across all mediums.

The ideal candidate is music and technology savvy, and able to collaborate with a wide range of marketing team members including front-end web developer(s), copywriter, other graphic designers, and video producers. This is a hands-on position, and the ideal candidate will take pride in working to elevate the Universal Audio brand to elegantly achieve business objectives.

Candidates must have a solid creative portfolio that particularly highlights his/her online work.


Responsibilities

  • Create new and compelling online and offline designs from scratch based on product and project briefs, and/or direction from Creative Director and Marketing Director.
  • Facilitate standout product marketing through expert design of online advertising campaigns, email campaigns, landing pages, and required UA site graphics.
  • Help to ideate and design traditional advertising and collateral materials including print ads, point-of-purchase graphics, trade show graphics, etc.
  • Ensure that graphics projects are delivered on time, with a high degree of visual impact and attention to detail.
  • Maintain creative assets and resources in an organized fashion, communicating this organization with other members of creative and marketing teams.
  • Evaluate and manage production resources to enhance overall design team productivity.
  • Collaborate with design contractors and front end developers as needed on project execution.

Requirements

Skills and Experience:

  • 3 - 5 years’ experience in visual communications, online marketing, and website design.
  • A good eye for modern, compelling art direction and design across mediums.
  • Expert-level fluency with major design apps including Adobe Creative Suite (Photoshop, Illustrator, InDesign).
  • Ability to communicate and collaborate with 20-person marketing communications group.
  • Experience designing against a set of requirements, and the ability to advocate for user experience.
  • Ability to meet deadlines in a fast-paced environment and juggle multiple projects.
  • Ability to produce quality solutions independently, and take direction from Creative Director.
  • Basic understanding of front-end web technologies (HTML, CSS, XML, etc) and web production workflows.

Education:

  • Bachelor’s Degree in fine art, graphics or visual communications preferred.

Driver Software Engineer

Location: Scotts Valley, CA

Job Description

Candidate will have responsibilities spanning all aspects of driver design and development. As a Driver Engineer, you will be responsible for the development of the drivers for new hardware, maintenance of existing drivers, and helping to bring up new hardware.


Responsibilities

  • Design and implement audio drivers and audio software tools
  • Driver bring up on new codecs and audio transports
  • Kernel level debugging
  • Participate in audio hardware design reviews
  • Debug prototype software and hardware
  • Participate in medium and large scale software engineering processes
  • Create and maintain engineering documents

Requirements

Skills and Experience:

  • Strong background in kernel level programing, device drivers, device bring up, and kernel level debugging
  • Strong understanding of real time scheduling and multi-threaded programming
  • Experience in the audio industry writing drivers or firmware desired
  • Excellent written and verbal communication skills
  • 5 years programming experience with C and C++
  • Experience with x86 assembly language
  • Creative and critical thinking capabilities and troubleshooting skills
  • Experience with IOKit and Mac OS desired

Education:

  • B.S. or M.S. in Computer Science, Computer Engineering, Electrical Engineering, or equivalent industry experience

Platform Software Engineer (SDK)

Location: Boulder, CO

Reports to: Senior Software Architect


Job Description

Universal Audio is a rapidly growing company in the music industry, specializing in audio digital signal processing peripherals and software, as well as being a long-established manufacturer of classic tube and solid state microphone preamplifiers, compressors, and EQ’s. We are looking for a talented, motivated platform software engineer to participate in the evolution, development, and support of our UAD plugin platform. If you are looking for challenging and exciting engineering work in the music industry, we would like to hear from you.


Requirements

Skills and Experience

  • 5+ years software development experience
  • Strong C/C++, including templates
  • Ability to define, document, and implement complex software designs with simple abstractions
  • Professional communication and collaboration skills for working with, and supporting, partner companies
  • Audio plugin format experience including VST, AU, and AAX.
  • Strong analytical, communication, and team skills
  • Professional audio software development experience desirable
  • Experience on Mac OS X, Windows (XP, Win 7), and Linux
  • API and SDK design
  • Multi-threaded programming
  • Ability to organize technical information and interest in teaching others
  • Scripting languages such as Python and Javascript

Education:

  • BS or MS in Computer Science, or equivalent

Product Manager

Location: Scotts Valley, CA

Reports to: Director of Product Management


Job Description

Universal Audio (UA) seeks a Product Manager with a strong background in pro audio, recording, and MI products/markets. Universal Audio makes some of the most advanced hybrid digital/analog audio products available in the market today. The position of Product Manager requires that you be adept at managing both software and hardware products. You must have outstanding communication & documentation skills and you must be able work within diverse product development teams.

As a member of the Product Management team, you will be involved in the early stages of product development, including market research and customer interaction; as well as defining product requirements during the definition and design phases. You will be responsible for clearly communicating technically complex information to multiple departments, while managing the lifecycle of professional audio, recording, and music-making products.

The role of Product Manager at UA is multi-faceted. You will work within cross-functional groups in the organization to define product requirements that solve customer problems and pain points. Your primary role is to insure UA is making products that customers will love.

As a UA Product Manager, your primary deliverables include Market Requirements Documents (MRD), Product Concept Documents (PCD), Product Requirements Documents (PRD), as well as Product Briefs (to Marketing Communications) and planning presentations for executive staff.


Responsibilities:

  • Contribute to the product strategy and the roadmap based on business opportunities, ROI, customer needs and market trends for Universal Audio products
  • Deliver on-time definitions with prioritized products/features/workflows and corresponding business justification plan
  • Work with different departments including Engineering, QA, Manufacturing, Marketing, Sales, Customer Service & Finance to drive new product releases
  • Interact with customers via available channels (pro studios, home studios, social networks, trade shows, etc.) to build products and features that solve problems for customers
  • Hold regular planning meetings to continually drive the product roadmap
  • Manage product lifecycles (Launch, Sustain/Update, EOL, EOS, etc.)

Requirements

  • 5+ years of relevant and progressive domain experience within the music, pro audio, technology industries, or related industry
  • 5+ years product management and or product marketing experience from a business-to-consumer software or hardware company
  • Expert in music recording/creation technology including recording interfaces, effects processors/plug-ins, digital audio workstations, guitar products, and virtual instruments
  • Experience identifying customer and market pain points and building solutions to solve them
  • Experience with entire product lifecycle (from concept to launch and end-of-life) for more than one product
  • Expert in modern computers used for modern audio production
  • Excellent communication, planning, prioritizing and organizing skills
  • Able to contribute to definition of strategic vision and to articulate it in front of a wide variety of audiences
  • Able to understand technical concepts and evaluate complex tradeoffs
  • Excellent quantitative and qualitative analysis skills
  • Able to rally and gain backing from internal stakeholders in order to build organizational support for the proposed product strategy and designs – lead through influence
  • Willing to travel when necessary (Trade Shows, Competitive Evaluation, Customer Visits, CABs, Etc.)
  • Job is fulltime and located in Scotts Valley, CA (Bay Area)

Desired

  • Retail sales experience in Pro Audio/Recording/Music
  • Expertise in more than one digital audio workstation (DAW)
  • Expertise in more than one major computer operating system (OS)
  • Experience managing direct reports

Repair Technician

Reports to: Service Manager


Job Description

Universal Audio is one of the most respected names in professional audio and music recording products, with a 50-year legacy of traditional hand-built analog studio equipment, and the industry-standard DSP hardware/software platform. Within this role, you will support all aspects of repair and testing including but not limited to, analog and digital audio electronics, debug and repair of production units, returned customer units (RMA), PCB rework, data entry and inventory control as needed.


Responsibilities

  • Troubleshoot and repair mechanical, digital and analog products including power supplies
  • Plans and performs work requiring a thorough knowledge of electrical/electronic and mechanical theories and principles, writing specifications, local and national electrical codes, properties of various materials, and principles of operation and application of electronic equipment.
  • Maintains company-required performance and maintenance records for identified equipment.
  • Performs preventive maintenance functions as directed.
  • Evaluate sales returns and recondition units for B stock
  • Provide technical support to external repair technicians on the phone and via email
  • Contribute documentation for
    • Service Manuals
    • Technical Bulletins
    • Repair troubleshooting aids
    • Process documentation
  • Keep track of all parts requested through material transfers request (MTR) maintaining accurate inventory control.
  • Maintain repair database and report defects for items repaired and scrapped.
  • Ability to multi-task and work cooperatively with all departments.

Requirements

Skills and Experience:

  • 5-7 years of Analog and Digital related debug and repair experience, preferably in the audio industry
  • Must be proficient using lab equipment (i.e. Oscilloscopes, multi-meters, function generators and Audio Precisions) and hand tools.
  • Functional audio related testing experience and knowledge using Audio Precision equipment a plus
  • Knowledge of both analog and digital audio circuits, concepts and products
  • Must demonstrate ability to read schematics, signal flow and block diagrams.
  • Functional audio related testing experience and knowledge using Audio Precision equipment a plus
  • Excellent rework skills soldering/de-soldering of through hole and SMT components
  • Excellent troubleshooting skills down to component level
  • Proficient use of lab equipment (i.e. oscilloscopes, DMM, function generators)
  • Excellent communications skills (written, verbal)
  • Ability to multitask, prioritize as well as work under pressure
  • Ability to lift 30 pounds
  • Must be able to sit for extended times
  • Full Time position, 40 hours/week
  • Able to work overtime and weekends when required.
  • Computer literate (Word, Excel, Outlook)

Education:

  • Two-year technical degree, ASEET or accredited apprenticeship program or the equivalent in a technical field.

Senior Applications SW Engineer

Location: Los Angeles, CA

Reports to: General Manager, New Markets


Job Description

At Universal Audio we employ the world's brightest engineers to create award-winning audio SW and HW tools. We are looking for an experienced and knowledgeable Applications SW engineer. If you are looking for a challenging and rewarding position at an exciting and growing audio company, we would like to hear from you.


Responsibilities

We are looking for a talented, motivated application software engineer to participate in ongoing development related to all-new product areas currently under development. The Senior Software Developer for our New Markets development team, is responsible for the implementation of individual software modules. You will work on software components such as GUI implementation, audio engine behavioral scripting, and database or hardware links in C++ or JavaScript.

Working in a cross-functional team with the team GM, UI designer, product managers, other SW Engineers, and SQA, you will work on product requirements and software concepts and actively create a new generation of UA music and processing software products.


Requirements

Skills and Experience:

  • 5+ years of object-oriented C++ and Javascript development.
  • Experience in design and modern software paradigms like OOP.
  • A passion and interest in music and audio.
  • BS in Computer Science, Mathematics, Physics, or related field.
  • Quality conscious, good communication skills and team-oriented.
  • Experience in developing audio applications a plus.

Education:

  • BS, MS

Senior Audio Hardware Engineer

Job Description

Universal Audio is looking for a top-notch senior audio electrical engineer to design cutting-edge digital and analog audio products. This is your chance to join the engineering team at one of the most respected audio companies in the industry.


Responsibilities

  • Hardware Lead role for electrical design, documentation and validation
  • Digital and analog audio system design
  • Microprocessor, microcontroller and DSP subsystem design
  • Design of A/D, D/A and analog I/O circuits
  • FPGA logic design
  • Hardware/software integration and debug
  • System performance validation
  • Design for high-volume manufacturability

Requirements

Skills and Experience:

    Required

  • 5+ years experience in the design, development and debug of consumer or professional audio products
  • Experience developing cost-sensitive, high-performance, high-volume products
  • Experience working with domestic and off-shore CMs and CEMs
  • Excellent communication and written technical documentation skills
  • Experience designing microprocessor / microcontroller / DSP subsystems
  • Skilled at designing low-noise analog audio input/output circuits
  • Experience developing high-speed FPGA logic using VHDL or Verilog and synthesizing and debugging complex logic
  • Strong system validation and data analysis skills
  • Willing and able to write thorough technical documentation including Theory of Operations, technical specifications and create detailed block diagrams
  • Desired

  • Experience with development and integration of high-speed serial I/O busses such as PCIe, Thunderbolt, USB3.0 and Ethernet
  • Design of low-noise switching and linear power supplies
  • Skilled at using Audio Precision and/or dScope audio analyzers
  • Strong prototyping and rework skills
  • Schematic drawing skills using Orcad CIS
  • PC Board layout skills using Cadence Allegro
  • FPGA development, simulation and debug using Xilinx ISE and ModelSim

Education:

  • BS EE or equivalent

Senior Software Engineer

Location: Scotts Valley, CA

Reports to: Senior Software Architect


Job Description

We are looking for a talented, motivated application software engineer to participate in ongoing development related to the UAD-2 audio effects system and related products that are currently under development. If you are looking for challenging and exciting engineering work in the music industry, we would like to hear from you. You will be responsible for integration with AWS and our plug-in store, integration with databases, audio engine level support, and GUI tools and application level development.


Requirements

Skills and Experience

  • 5+ years commercial software development experience
  • C++ and familiarity with object-oriented design and coding
  • Extensive systems architecture ability
  • Cross-platform application development (Mac/PC)
  • Strong analytical, communication, and team skills
  • Professional audio software development experience desirable
  • Experience in platform-specific GUI frameworks (MFC, Cocoa)
  • Familiarity with JUCE cross-platform framework or equivalent
  • Skill set includes Python, JavaScript, and/or shell scripting
  • Linux development experience
  • Database development experience

Education:

  • BS or MS in Computer Science, or equivalent

Windows System Admin

Location: Scotts Valley, CA

Job Description

Provides Microsoft Windows platform management, configuration, design, training and expertise. Relies on instructions and established guidelines to perform the functions of the job. Works under immediate supervision and as part of a team environment. The administrator supports systems that are hosted on multiple platforms. Examples of such systems include SQL servers, Exchange and/or VMware. Strong documentation skills are key to this role. Writing instructions, documenting systems installations and configurations, and general how to information is required.


Requirements

Job Duties

  • Support Windows Active Directory.
  • Support Server Hardware and performs Server Upgrades.
  • Create GPO’s.
  • Manage Backup Systems.
  • Configure and support SAN Hardware.
  • Provide VMware support.
  • Support Exchange and Edge Transport Servers.
  • Manages AWS Instances.
  • Provide tier two support for IT Workstation Technicians.
  • Monitor and support DNS and DHCP.
  • Manage Service Desk.
  • Complete projects as assigned.

Skills and Experience

  • Expert knowledge of Microsoft Windows Server operating systems.
  • Expertise in monitoring server performance and availability.
  • Ability to ensures Windows server availability compliance to Service Level Agreements.
  • Ability to address operational systems issues including file and sharing permissions, user accounts and application installations.
  • Expert knowledge of server maintenance and patch management practices.
  • Ability to liaise with vendors, suppliers and professional services.
  • Ability to provide metrics for capacity management purposes.
  • Expert ability to troubleshoot and diagnose hardware and software issues.
  • Support and configuration of Group policy.
  • Ability to participate in disaster recovery testing.

Education:

  • Requires a bachelor's degree in Computer Science or equivalent technical training with at least 2-4 years of experience.