Universal Audio Jobs

If interested in any of these positions, please send a resume and cover letter to jobs@uaudio.com with the job title in the subject line.

Company Background

Founded in 1958 by recording pioneer Bill Putnam Sr., and refounded in 1999 by Bill Putnam Jr., Universal Audio is best known for its classic, hand-built analog hardware and advanced UAD Digital Signal Processing technology for recording, mixing, and mastering audio. Headquartered in Scotts Valley, California, UA is focused on merging the best of vintage analog and modern digital technology, following its rich recording heritage and motto, “Analog Ears. Digital Minds.”

Universal Audio is one of the most respected names in professional audio and music recording products.

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Position: Customer Service Representative

Location: Hoofddorp, Netherlands

Job Descritption

Universal Audio is looking for a French and English speaking Customer Service Representative to join our growing European team. Position will be based out of our office in Hoofddorp, Netherlands.

Responsibilities

  • Assist all Universal Audio customers and incoming inquiries as required
  • Communicate directly with customers either by telephone, through email, or service requests
  • Respond promptly to customer inquiries, complaints, and service requests
  • Handle and resolve customer complaints, striving to achieve high customer satisfaction
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process replacement parts orders
  • Provide customers with product and service information leading to product sales
  • Manage customers' accounts
  • Communicate and coordinate with internal departments as required
  • Handle all Return Material Authorizations (RMA) for defective products
  • Coordinate the handling of RMA, and service requirements through the distribution channel
  • Maintain accuracy of transactions through the service parts warehouse, and RMA procedures

Required Education and Experience

  • High school diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Digital Performer, etc.)
  • Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques
  • Communication skills – English, French, verbal and written
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection
  • Adaptability, initiative, tolerance, empathy, and a positive approach to customers needs

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Position: Universal Audio French Area Sales Representative

Location: Northern France. Travel 50 - 75%

Job Descritption

Universal Audio is seeking an experienced French Area Sales Representative to join UA’s International Sales team. Reporting to the European Sales manager, the French Sales Representative will be Universal Audio’s factory sales representative in France.

The Area Sales manager will be responsible for developing and managing Universal Audio’s channel partner accounts and the training and development of their sales staff with regard to all Universal Audio products. Frequent dealer visits, clinics and events are mandatory to continually promote Universal Audio’s existing and new product releases. Regular reporting of dealer inventory, market observations and channel opportunities are required.

Responsibilities

  • Attain sales goals by working closely with retail channel partners
  • Professionally and effectively communicate Universal Audio sales policies and procedures
  • Train retail personnel to increase awareness of UA products feature/benefits
  • Merchandise UA products to enable retail demoing
  • Arrange in-store clinics, product demonstrations and customer outreach
  • Inventory UA product and track sell-through monthly
  • Promote and support marketing campaigns with key artist and studio relationships
  • Provide regular input for Channel Marketing programs

Requirements

  • This job is based in Northern France. Applicants must be willing to relocate to the vicinity and be able to work legally Europe.
  • Minimum of 10 years relevant experience in the professional audio or music products industry
  • Proven track record as a sales representative
  • Demonstrated ability to manage sales to goal
  • Ongoing Dealer visits and training throughout the designated area of responsibility
  • Good knowledge of Universal Audio products, competing solutions, and the audio industry in general
  • Strong leadership skills with a collaborative style and ability to forge relationships with dealers, customers and colleagues
  • Strong work ethic, always driving toward outcomes and “owning” the solutions
  • Proficiency with MS Excel and PowerPoint is a must
  • Fluent in English and French

Education and Experience

  • College Degree in a relevant field is a distinct advantage but not required
  • Secondary education completion required
  • Minimum of 10 years relevant experience in the professional audio or music products industry

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Position: Customer Service Representative

Location: Hoofddorp, Netherlands or Germany

Job Descritption

Universal Audio is looking for a German and English speaking Customer Service Representative to join our growing European team. Position will be based out of our office in Hoofddorp, Netherlands, or can be done from home in Germany.

Education Requirements

  • High school diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Digital Performer, etc.)
  • Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques

Required Skills and Experience

  • Assist all Universal Audio customers and incoming inquiries as required
  • Communicate directly with customers either by telephone, through email, or service requests
  • Respond promptly to customer inquiries, complaints, and service requests
  • Handle and resolve customer complaints, striving to achieve high customer satisfaction
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process replacement parts orders
  • Provide customers with product and service information leading to product sales
  • Manage customers' accounts
  • Communicate and coordinate with internal departments as required
  • Handle all Return Material Authorizations (RMA) for defective products
  • Coordinate the handling of RMA, and service requirements through the distribution channel
  • Maintain accuracy of transactions through the service parts warehouse, and RMA procedures
  • Communication skills – English, German, verbal and written
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection
  • Adaptability, initiative, tolerance, empathy, and a positive approach to customers needs

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Position: Junior Accountant

Job Descritption

Reporting to the Accounting Manager, the Junior Accountant will be responsible for monitoring and collecting from both domestic and international dealers and distributors. The ideal candidate is a detail-oriented team player.

Responsibilities

  • Daily sales invoicing
  • Cash Receipts and reconciliation
  • Ensuring all international and domestic accounts are current with payments
  • Monitoring accounts for current payment status, placing any accounts on hold
  • Daily interfacing with Sales to ensure current active and hold accounts
  • Proper filing of sales invoices
  • Work with Customer Service to ensure proper billing of Return Merchandise Authorizations
  • Run manual credit card charges for Web Store sales
  • Enter Cash Receipts into ERP System for Web Store deposits
  • Transfer PayPal receipts to Comerica bank account
  • Enter PayPal Cash Receipts into ERP System for Web Store
  • Reconcile all Web Store transactions whether they be payments without orders or orders without payments. This includes creating credit memos or invoices for most reconciliation.
  • Reconcile and close shipping batches on a daily basis, mail invoices
  • Adjust open Material Requisition invoices to correct GL
  • Sales Commissions on a quarterly basis

Desired Skills and Experience

  • 1-2 years working in Accounts Receivable
  • BA or BS required
  • Detail Oriented
  • Ability to multitask and prioritize

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Position: Audio Software Engineer

Job Descritption

Love music? And writing clean fast C++ code? We’re looking for someone who can write great code and apply it to plugin processing and audio signal networks. If you’re a DSP engineer looking to expand your horizons, or a good C++ developer looking to develop an audio focus, this could be you.

This position is located in Boulder, CO. Scotts Valley, CA also a possibility.

Required Experience

  • BSEE or CS degree
  • 1-5 years C++ experience
  • Knowledge of CPU architectures, optimization strategies, and math skills
  • Experience working in multi-threaded and/or real-time processes
  • Experience with source control tools and best practices
  • Experience developing and debugging on Mac OSX and Linux

Desired Experience

  • Experience with audio plug-in development (VST, AAX, AudioUnits)
  • Knowledge of Digital Signal Processing techniques and algorithms
  • Experience using Audio Production software like Pro Tools or Ableton Live
  • Experience using more advanced C++ features like templates, abstract base classes, etc.
  • Experience with HTML5 or other web technologies
  • JUCE, Boost, Git, CoreAudio, HTML5

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