Universal Audio Jobs

If interested in any of these positions, please send a resume and cover letter to jobs@uaudio.com with the job title in the subject line.

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Position: Customer Service Manager

Universal Audio is one of the most respected names in professional audio and music recording products, with a 50-year legacy of traditional hand-built analog studio equipment, and the industry-standard DSP hardware/software platform. Within this role, you will support all aspects of repair and testing including but not limited to, analog and digital audio electronics, debug and repair of production units, returned customer units (RMA), PCB rework, data entry and inventory control as needed. This position reports to the Director of Service and Support.

Responsibilities:

  • Repair customer owned units within specified metrics
  • Recruit, manage, oversee and review performance of Customer Service personnel
  • Evaluate sales returns and recondition units for B stock
  • Manage Authorized Repair Centers
    • Evaluation of Performance of existing ARCs
    • Evaluation of new ARC applications
    • Providing technical support on the phone and via email
    • Evaluation of Warranty Claim Forms from ARC’s
    • Ongoing improvement of service materials based on feedback
  • Develop, refine and improve:
    • Repair and Service documentation including:
    • Service Manuals
    • Technical Bulletins
    • Repair troubleshooting aids
    • Process documentation
  • Evaluate and maintain service parts inventories internally and at ARC’s.
  • Keep track of all parts requested through material transfers request (MTR) maintaining accurate inventory control.
  • Maintain repair database and report defects to management on a weekly basis.
  • Report on customer satisfaction post repair
  • Be able to multitask and work cooperatively with all departments.

Required Skills and Experience:

  • ASEET or Equivalent
  • 5-7 years of Analog and Digital related debug and repair experience, preferably in the audio industry
  • Must be proficient using lab equipment (i.e. Oscilloscopes, multi-meters, function generators and Audio Precisions) and hand tools.
  • Functional audio related testing experience and knowledge using Audio Precision equipment a plus
  • Knowledge of both analog and digital audio circuits, concepts and products
  • Must demonstrate ability to read schematics, signal flow and block diagrams.
  • Functional audio related testing experience and knowledge using Audio Precision equipment a plus
  • Excellent rework skills soldering/de-soldering of through hole and SMT components
  • Excellent troubleshooting skills down to component level
  • Knowledge of Engineering and Production development/change processes and how they relate to field service documentation
  • Excellent communications skills (written, verbal)
  • Ability to multitask, prioritize as well as work under pressure
  • Ability to lift 30 pounds
  • Must be able to sit for extended times
  • Able to work overtime and weekends when required.
  • Working knowledge of Microsoft Office, desktop publishing and desktop computers

Please submit a resume and cover letter to jobs@uaudio.com.

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Position: Manager Business Applications

Job Description:

The Manager of Business Applications will work with cross-functional teams to review current process effectiveness and efficiency, recommend changes to achieve best in class performance, and work to simplify and automate processes and systems. A major element of this effort is to lead and manage the team in its implementation of Epicor ERP. This includes the validation of system requirements, vendor management and internal project resources, management of the implementation and transition process, thorough documentation throughout the project, and the management of the training for new systems.

Responsibilities:

  • Discover, analyze, document, and understand how multifunctional business processes currently operate. Complete in-depth reviews and analyses to determine correct process effectiveness and recommend solutions. Recommend changes to streamline and improve process results, and get buy-in from E-Staff and functional groups. Automate processes to increase productivity, accuracy and performance.
  • Partner with senior functional leaders by providing strategic direction based on thorough analyses of the problems/opportunities/challenges that impact the company. Work with functional leads to determine best practices. Develop realistic, workable solutions that support the customers' needs and implement them successfully. Communicate proactively with stakeholders and senior management regarding progress, issues, risks and risk mitigation steps.
  • Manage the implementation of Epicor ERP and other automation tools to increase efficiency and effectiveness of business processes and company reporting. Coordinate with functional groups and ERP Provider for resource assignments, creation of project deliverables, issue resolution and escalation
  • Work with UA’s Cloud services team to develop strong and detailed interfaces between UA’s Webstore platform and its ERP. Ensure that reference information is maintained in a controlled fashion and that information is consistent between the two platforms. Assess further integration opportunities with the Epicor ERP solution.
  • Develop executive-level reporting dashboards including key measurement and forecasting information for functional groups across the company. Develop distribution methodology so that management is kept informed on a consistent basis.
  • Establish a detail project plan including key deliverables and available internal and external resources. Track program and project plans, milestones, deliverables, and budget.
  • Maintain detailed project documentation including meeting minutes and action items. Escalate issues as appropriate to ensure that projects remain on track. Present status to steering committee and e-Staff on regular basis. Lead project status meetings; Create and manage program and project workgroups
  • Follow change control processes
  • Maintain project budgets including monthly accruals and forecasts. Negotiate best pricing with external vendors and ensure that they manage to budget/forecast.

Desired Skills and Experience:

  • Bachelor’s Degree in Computer Science, Business Administration, or related technical field
  • 5+ years of experience managing large-scale, multi-year, ERP Implementations with one or more of the following vendors: SAP, Oracle, Sage, NetSuite, Epicor(preferred) and Microsoft.
  • 5+ years of experience in project management, with proven history of successful project management
  • Demonstrated track record of successfully delivering large complex infrastructure and software development projects, including project scope, schedule, resources, quality, costs and change management
  • Working knowledge of PMI/PMBOK Methodology; PMP or Similar Certification Preferred
  • Hardware Product Company experience including MRP, Demand Assessment and Supply Chain Management
  • Strong communication skills, both written and oral
  • Established leadership skills in a matrix organization structure
  • Strong understanding of MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
  • Ability to effectively manage time, prioritize work, multi-task across many assignments and delegate

Please submit a resume and cover letter to jobs@uaudio.com.

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Position: QA Engineer

Universal Audio is looking for a talented, motivated Quality Assurance Engineer to join our QA team. If you are looking for challenging and exciting SQA work in the music industry, we would like to hear from you.

This position will regularly complete the following duties:

  • Platform manual setup and testing
  • Bug writing
  • Plugin testing as needed
  • Hardware setup and configuration as needed
  • Compatibility testing
  • Bug regression

The ideal candidate has:

  • Excellent Audio workflow skills,
  • Knowledge of DAWs and audio interfaces, MIDI, MADI, SPDIF, etc.
  • Knowledge of music creation and workflow, able to debug audio issues using various hardware and software applications.
  • Good personal and written communication skills, knowledge of software audio and testing applications.
  • Excellent knowledge of QA methodologies, including bug tracking software, bug writing, testing procedures, following test plans.
  • Eager to take lead on medium size projects, create test plans, represent QA in meetings and determine project progress.
  • Provide valuable input and insight on hardware testing.
  • Excellent industry experience in working with audio software and hardware.
  • Able to determine inconsistencies in audio software, outline workflows and give design input.

Requirements:

  • Degree in Audio Engineering or equivalent experience
  • Minimum 3 years of experience in a software testing role
  • Minimum 5 years of experience working in the audio industry

Please submit a resume and cover letter to jobs@uaudio.com.

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Position: Commodity Manager EMS/Contract Manufacturing

Overview: Universal Audio has a rich heritage in the recording industry since 1958. This is a highly collaborative and challenging position working with leading audio designers, engineers and global supply chain. Apply for this job if playing a key role in bringing some of the best products to musicians and recording artists around the world appeals to you.

Summary of Position: The primary responsibility of this position is to manage the procurement of box build level audio products through our global supply chain. This entails the oversight of each phase of the product lifecycle from new product introduction to sustaining production orders to EOL, while at each phase measuring, evaluating and correcting CM progress based on key metrics. Your ongoing goal is to ensure product is delivered on time in the right quantities in a cost effective manner. Needs to possess a strong sense of urgency, ownership and effective communication skills.

Key High Level Skills: Planning, Negotiating, Evaluating, Problem-Solving, Reporting.
The successful candidate will be able to demonstrate an exceptional aptitude for the following:

  • Planning: MRP planning, rescheduling, coordinating global supply chain activities, evaluating supplier progress, develop and manage BOM level material plans to offset long lead times prior to CM award, interpreting supplier reports, negotiating for revised schedules and the ability to rapidly engineer alternate solutions when plans go awry.
  • Purchasing: RFQ’s, RFI’s, RFP’s, due diligence, collaboration, evaluating true cost and overall metrics, persuasion. Seek opportunities to leverage spend and volume to reduce future price increase risk. Negotiate the lowest total cost of ownership for assigned commodities. Recommend cost saving proposals.
  • Inventory Level Management: The right quantities in the right place at the right time.
  • Supplier Management: Working with global partners, evaluating and compensating for supplier weaknesses and strengths, able to communicate persuasively, coordinate schedules and deliverables, and routinely publish key supplier metrics. Work with suppliers to increase value, quality, delivery performance and technology solutions to benefit business. Establish plans to mitigate risk associated with purchased goods. 
  • Information Management: Detailed schedule analysis and reporting, presenting cost opportunities and variances in a professional and compelling manner, work with ERP tools and reports such as MRP, BOMs, PO Management andItem Masters.
  • Financial Analysis: Strong financial acumen - must be able to undertake spend analysis, inventory level analysis, understand the sources of the data, detect and correct anomalies in erroneous reporting, produce compelling and insightful reports. 

Requirements:

  • BS in Business Management, Supply Chain Management, or Engineering
  • 5 years’ experience managing EMS/CMS suppliers at box build levels
  • Demonstrated experience managing outsourcing projects
  • Proficiency in Microsoft Office with an emphasis on Excel.
  • Strong supplier & project management experience
  • Experience in supply chain management in a manufacturing environment
  • Experience managing global suppliers
  • Understanding of Total Cost Analysis and Project Management Methodologies

Please submit a resume and cover letter to jobs@uaudio.com

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Position: Controller

Reporting to the CFO, the Controller will oversee all accounting functions for Universal Audio Inc. The Controller will be tasked with building the accounting team and implementing systems, policies and procedures to enable best in class Business Controls and Financial Reporting. This position develops and maintains close collaboration with functional groups to ensure compliance with corporate accounting policies and optimization of business performance.

Responsibilities:

  • Lead all accounting activities, including month-end close process, payroll/commissions, AR/AP, cash management and forecasting, stock option accounting, taxes and financial reporting.
  • Establish and maintain corporate accounting policies, procedures and internal controls to ensure conformance with US GAAP and other laws/regulations.
  • Partner with CFO and Functional VP’s to understand and explain actual performance and variances between actual results vs. financial forecasts and prior year results.
  • Manage initial team of 2-3 accounting professionals. Set priorities and goals for the department. Hire new employees, and develop and mentor members of the accounting team.
  • Manage external auditors and ensure completeness of all documentation required for annual audits and quarterly reviews. Ensure that the company is prepared, audits are completed in a timely and cost-effective manner, and that follow-up actions are completed as necessary.
  • Take a leadership role in the implementation of the new ERP system for accounting and finance areas.  Ensure accounting systems and processes are continually improved and streamlined to achieve greater control effectiveness and efficiency, as well as improved accuracy in the level and timeliness of reporting. Ensure that design and operational effectiveness of internal controls is maintained.
  • Serve as the key technical accounting resource for the company. Stay abreast of latest accounting guidance likely to affect the company. Keep CFO and executive staff informed of the impacts of changing guidance; propose and implement strategies/processes to ensure compliance.
  • Manage the company’s Capitalization Table. Implement Equity Edge or equivalent tool for tracking of employee options, other stock transactions, stock based compensation, equity roll-forward and the overall cap table. Work with Legal and Human Resources to ensure that equity communications and documentation are processed on a timely basis. Maintain required equity accounting analyses and ledger entries. Develop required pro-forma reporting.  
  • Generate account reconciliations by entity for balance sheet, income statement and intercompany accounts. Include relevant factors including historical actuals, agings and other risk/valuation factors. Review reconciliations and actuals with CFO on a quarterly basis.
  • Ensure complete and accurate tax compliance and tax accounting on a global basis. Propose strategies to ensure that the company’s domestic and global operations are structured in a tax-effective manner. Ensure that all required filings and tax payments are processed on a timely basis.
  • Assist CFO in managing external accounting and finance relationships including: banking, credit card, third-party accounting firms, tax and insurance programs.
  • Develop, monitor and update the companies critical accounting policies including, but not limited to, revenue recognition, stock based compensation, inventory and warranty. Develop and maintain analyses to support accurate and appropriate reserves, accruals and allowances.Review approach and policies with auditors to ensure that they are in line with audit requirements and expectations.
  • Work with other members of finance team to help prepare annual operating plan, forecasts, and board and investor materials.
  • Support the CFO on key financial analyses and decisions.

Experience:

  • Bachelor’s Degree in Accounting or Finance or related field
  • CPA certification and audit experience; Big 4 background a plus.
  • Minimum of 15 years of total work experience; 5 years of experience at a management level
  • Strong technical knowledge of US GAAP, including revenue recognition and equity accounting.Working knowledge of SOX 404 compliance, and internal controls
  • Experience implementing and upgrading mid-range ERP software systems. 
  • Excellent organizational and analytical skills, initiative, and the ability to work in a dynamic and fast-paced environment.Proven leader who can work collaboratively, build, manage and motivate a team of accounting staff,and build strong relationships across the Company.

Please submit a resume and cover letter to jobs@uaudio.com

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Position: Universal Audio Creative Director

Universal Audio is one of the most respected names in professional audio and music recording products, with a 50-year legacy of traditional hand-built analog studio equipment, and the industry-standard DSP hardware/software plug-in platform.

The Creative Director architects the visual communications for the Universal Audio brand. He/she will work with Director of Marketing, Director of Product Management, and other key stakeholders to help shape messages for customers, with an emphasis on creative and compelling results.

The ideal candidate is music and technology savvy, and able to amplify the creative abilities of internal staff including direct report front-end web developer(s), graphic designer, multimedia artist, and video producer. This is a hands-on, direct-contributor position, and the ideal candidate will take pride in working to elevate the Universal Audio brand to elegantly achieve business objectives.

Responsibilities:

Responsible for the look and feel of the Unversal Audio brand across all mediums (online, video, print, collateral, point-of-purchase, events, etc). Oversee the ideation, presentation and execution of all marketing communications campaigns; and lead the in-house creative team, including design, video and web, as well as external contractors/agencies as needed.

  • Ensure that the Universal Audio brand is visually and aesthetically positioned as a market leader in audio and music production • Maintain consistently high standards for him/herself and others on the team
  • Deliver strategic design solutions that attain marketing and communications objectives
  • Listen, ask, hear, prioritize and translate product marketing input, marketing goals and information into strategic brand concepts
  • Facilitate brainstorm sessions to gather input, perspective, from a wide range of contributors and distill this input into creative efforts
  • Collaborate and contribute to the creative process as a leader of a creative team, and as a member of the overall marketing function
  • Lead the unified process of marketing/concept/design and post-production execution
  • Ensure the professional development and readiness of the creative team

Required Skills:

  • Superior understanding of advertising, marketing principles, marcomm strategies and tactics, and particularly web and interactive media
  • Thorough understanding of interactive communications and delivery systems, processes, and user interface design
  • Effective problem solving, management, coaching and motivational skills. Excellent planning, communication, and follow-through
  • Supervisory experience of creative staff, including temporary staff
  • Demonstrated talent for high-caliber creative concepting
  • Thorough understanding of art direction and design principles across media • Expert-level proficiency in Adobe Creative Suite, including Photoshop, Illustrator, InDesign
  • Professional experience working with agency-caliber video production / motion graphics teams
  • Knowledge of professional and MI audio industry, customers, competitors and channel partners is a plus

Education and Experience:

  • Bachelors in Fine Arts or related field, equivalent visual design and management experience
  • 5+ years of experience leading creative concepting in an agency or client-side marketing department
  • A strong working knowledge of experience design, brand development, interactive commerce and creative process.
  • Extensive experience and strong portfolio in print / web / interactive

IMPORTANT: Please include link to online portfolio with resume. Applications and resumes without portfolio will not be considered. Be sure to add the accompanying job title in the Subject line.

Please email cover letters and resumes to jobs@uaudio.com.

Please do not call to inquire about the position. No agencies please.

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