Universal Audio Jobs

If interested in any of these positions, please send a resume and cover letter to jobs@uaudio.com with the job title in the subject line.

Company Background

Founded in 1958 by recording pioneer Bill Putnam Sr., and refounded in 1999 by Bill Putnam Jr., Universal Audio is best known for its classic, hand-built analog hardware and advanced UAD Digital Signal Processing technology for recording, mixing, and mastering audio. Headquartered in Scotts Valley, California, UA is focused on merging the best of vintage analog and modern digital technology, following its rich recording heritage and motto, “Analog Ears. Digital Minds.”

Universal Audio is one of the most respected names in professional audio and music recording products.

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Position: Business Systems Analyst

Location: Scotts Valley, CA

Job Description

The Business Systems Analyst will provide business process and functional expertise to business stakeholders’ critical processes. This position will be responsible for prototyping business solutions which improve both process and business system capabilities. In order to deliver new business capabilities and improved business system infrastructure, the Business Systems Analyst will provide project coordination and liaison support among business stakeholders, business sponsors, and technical resources.

Responsibilities

  • Provide process leadership and support in the following functional areas
    • Sales order administration
    • Order fulfillment, shipping, and logistics
    • Financial systems – GL, AP, AR
    • Purchasing
    • Customer service and returns
  • Translate business requirements into system integration solutions between
    • a) Engineering PLM system to ERP
    • b) Web store to ERP
    • c) ERP to Enterprise Performance Management (EPM) including sales and operation planning platforms
  • Lead cross-functional teams to analyze current operational procedures, identify problems, compile options and understand specific requirements such as forms of data input, how data will be summarized and used, formats for reports, etc.
  • Analyze information problems, change requests, and required modifications to develop appropriate business process solutions
  • Project manage enterprise-wide development efforts, including the development of the project plan, monitoring and reporting on project progress
  • Direct and coordinate the work of others to develop, test, install and modify programs on a project basis
  • Coordinate and collaborate with functional user and IT staff to resolve issued that are identified in upgrade testing.
  • Ensure User Acceptance Testing (UAT) is prepared, executed, and signed off before general release, including documentation of tests completed and expected system behavior at the desktop level.

Requirements

    This position requires a Bachelor’s degree in technology, business/operations analysis or a related field experience of 3-7 years. In lieu of the degree being in the required field, a proven track record of work experience supporting ERP systems and supporting functional departments. Familiarity with SQL, business intelligence reporting, and application development methodologies helpful. Experience with Adaptive Insights or Epicor 9 or 10 is a plus.

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Position: Customer Service Representative

Location: Scotts Valley, CA

Job Description

Universal Audio is looking for a talented Customer Service Representative to join our growing team.

Responsibilities

  • Assist all Universal Audio customers and incoming inquiries as required
  • Provide UA product installation support and troubleshooting for Windows and MAC based computers
  • Provide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers
  • Generate knowledge base entries, both written and in video tutorial formats
  • Communicate directly with customers either by telephone, through email, or service requests
  • Respond to customer inquiries, complaints, and service requests within specified department metrics
  • Handle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process replacement parts orders
  • Provide customers with presales product and service information
  • Provide support to customers to help resolve potential account issues, including research of on line purchases
  • Communicate and coordinate with internal departments as required
  • Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns
  • Coordinate the handling of RMA, and service requirements through the distribution channel
  • Maintain accuracy of transactions through the service parts warehouse, and RMA procedures by adhering to procedures and processes

Requirements

    Required Skills and Experience:

  • Communication skills – English, verbal and written. In addition, region specific language as required by position.
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to translate support transactions and provide data collection to categorize interactions
  • Adaptable, initiative, tolerant, empathetic, and with a positive approach to customers needs
  • Ability to lift 20 pounds
  • Must be able to sit for extended periods
  • Available to work overtime and weekends when required.
  • Have access to high speed internet connection to accommodate working remotely
  • EDUCATION REQUIREMENTS:

  • High school diploma, general education degree or equivalent. Formal recording technology education desirable
  • Advanced Knowledge of customer service principles and practices
  • Advanced Knowledge of configuring and troubleshooting Windows and MAC based computers
  • Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.)
  • Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques
  • Knowledge of music production, sound design, basic principles of sound

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Position: Digital Graphic Designer

Location: Scotts Valley, CA

The Digital Graphic Designer is responsible for ideation and production of a broad range of online and offline marketing design projects including web design, advertising, emails, promotional graphics, retail displays, and traditional print collateral. Reporting to the UA Creative Director, the Digital Graphic Designer helps to define and uphold Universal Audio brand excellence across all mediums.

The ideal candidate is music and technology savvy, and able to collaborate with a wide range of marketing team members including front-end web developer(s), copywriter, other graphic designers, and video producers. This is a hands-on position, and the ideal candidate will take pride in working to elevate the Universal Audio brand to elegantly achieve business objectives.

Candidates must have a solid creative portfolio that particularly highlights his/her online work.

Job Duties

  • Create new and compelling online and offline designs from scratch based on product and project briefs, and/or direction from Creative Director and Marketing Director.
  • Facilitate standout product marketing through expert design of online advertising campaigns, email campaigns, landing pages, and required UA site graphics.
  • Help to ideate and design traditional advertising and collateral materials including print ads, point-of-purchase graphics, trade show graphics, etc.
  • Ensure that graphics projects are delivered on time, with a high degree of visual impact and attention to detail.
  • Maintain creative assets and resources in an organized fashion, communicating this organization with other members of creative and marketing teams.
  • Evaluate and manage production resources to enhance overall design team productivity.
  • Collaborate with design contractors and front end developers as needed on project execution.

Required Skills:

  • 3 - 5 years’ experience in visual communications, online marketing, and website design.
  • A good eye for modern, compelling art direction and design across mediums.
  • Expert-level fluency with major design apps including Adobe Creative Suite (Photoshop, Illustrator, InDesign).
  • Ability to communicate and collaborate with 20-person marketing communications group.
  • Experience designing against a set of requirements, and the ability to advocate for user experience.
  • Ability to meet deadlines in a fast-paced environment and juggle multiple projects.
  • Ability to produce quality solutions independently, and take direction from Creative Director.
  • Basic understanding of front-end web technologies (HTML, CSS, XML, etc) and web production workflows.

Education Requirements:

  • Bachelor’s Degree in fine art, graphics or visual communications preferred.

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Position: DSP Algorithm Engineer

Location: Los Angeles, CA

Educational Requirements: BS, MS

Job Description

At Universal Audio we employ the world's brightest engineers and digital modeling authorities to develop award-winning audio signal processing plug-ins. We are looking for an experienced and knowledgeable algorithm engineer. If you are looking for a challenging and rewarding position at an exciting and growing audio company, we would like to hear from you.

Principal Duties and Responsibilities:

  • Working independently to carry out algorithm design projects based on product specifications.
  • Design and implementation of novel signal processing methods and structures for modeling audio circuitry.
  • Implementation and integration of algorithms into an existing software framework.
  • DSP porting and resource optimization.
  • Management of development and test schedules.
  • Collaboration with product management, SQA, customer support, and marketing.

Required Skills/Experience

  • A passion and interest in music and audio.
  • BS with 4+ years of experience with DSP development; MS or PhD preferred.
  • Ability to perform circuit analysis for passive and active systems.
  • Awareness of nonlinear models for silicon and magnetic devices.
  • Experience with audio signal processing, incl. dynamics, filtering, modulated delays, feedback systems, etc.
  • Experience with filter design, sampling theory, and DSP.
  • Exposure to state-space and lattice structures, and basic control theory.
  • Awareness of iterative solution methods for nonlinear systems.
  • Experience with finite word-length artifacts in signal processing.
  • Facility working in MATLAB, scipy, or similar computing environment.
  • Experience with C, C++.
  • Exposure to coding for DSP processors helpful; SHARC experience preferred.

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Position: Platform Software Engineer (SDK)

Reports to: Senior Software Architect

Location: Boulder, CO

Educational Requirements: BS or MS in Computer Science, or equivalent

Job Description

Universal Audio is a rapidly growing company in the music industry, specializing in audio digital signal processing peripherals and software, as well as being a long-established manufacturer of classic tube and solid state microphone preamplifiers, compressors, and EQ’s. We are looking for a talented, motivated platform software engineer to participate in the evolution, development, and support of our UAD plugin platform. If you are looking for challenging and exciting engineering work in the music industry, we would like to hear from you.

REQUIRED SKILLS AND EXPERIENCE:

  • 5+ years software development experience
  • Strong C/C++, including templates
  • Ability to define, document, and implement complex software designs with simple abstractions
  • Professional communication and collaboration skills for working with, and supporting, partner companies
  • Audio plugin format experience including VST, AU, and AAX.
  • Strong analytical, communication, and team skills
  • Professional audio software development experience desirable
  • Experience on Mac OS X, Windows (XP, Win 7), and Linux
  • API and SDK design
  • Multi-threaded programming
  • Ability to organize technical information and interest in teaching others
  • Scripting languages such as Python and Javascript

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Position: Product Manager

Reports to: Director of Product Management

Location: Scotts Valley, CA

Job Description

Universal Audio (UA) seeks a Product Manager with a strong background in pro audio, recording, and MI products/markets. Universal Audio makes some of the most advanced hybrid digital/analog audio products available in the market today. The position of Product Manager requires that you be adept at managing both software and hardware products. You must have outstanding communication/documentation skills and you must be able work within diverse product development teams.

As a member of the Product Management team, you will be involved in the early stages of product development, including market research and customer interaction; as well as defining product requirements during the definition and design phases. You will be responsible for clearly communicating technically complex information to multiple departments, while managing the lifecycle of professional audio, recording, and music-making products.

The role of Product Manager at UA is multi-faceted. You will work within cross-functional groups in the organization to define product requirements that solve customer problems and pain points. Your primary role is to insure UA is making products that customers will love.

As a UA Product Manager, your primary deliverables include Market Requirements Documents (MRD), Product Concept Documents (PCD), Product Requirements Documents (PRD), as well as Product Briefs (to Marketing Communications) and planning presentations for executive staff.

Responsibilities:

  • Contribute to the product strategy and the roadmap based on business opportunities, ROI, customer needs and market trends for Universal Audio products
  • Deliver on-time definitions with prioritized products/features/workflows and corresponding business justification plan
  • Work with different departments including Engineering, QA, Manufacturing, Marketing, Sales, Customer Service & Finance to drive new product releases
  • Interact with customers via available channels (pro studios, home studios, social networks, trade shows, etc.) to build products and features that solve problems for customers
  • Hold regular planning meetings to continually drive the product roadmap
  • Manage product lifecycles (Launch, Sustain/Update, EOL, EOS, etc.)

Requirements

  • 5+ years of relevant and progressive domain experience within the music, pro audio, technology industries, or related industry
  • 5+ years product management and or product marketing experience from a business-to-consumer software or hardware company
  • Expert in music recording/creation technology including recording interfaces, effects processors/plug-ins, digital audio workstations, guitar products, and virtual instruments
  • Experience identifying customer and market pain points and building solutions to solve them
  • Experience with entire product lifecycle (from concept to launch and end-of-life) for more than one product
  • Expert in modern computers used for modern audio production
  • Excellent communication, planning, prioritizing and organizing skills
  • Able to contribute to definition of strategic vision and to articulate it in front of a wide variety of audiences
  • Able to understand technical concepts and evaluate complex tradeoffs
  • Excellent quantitative and qualitative analysis skills
  • Able to rally and gain backing from internal stakeholders in order to build organizational support for the proposed product strategy and designs – lead through influence
  • Willing to travel when necessary (Trade Shows, Competitive Evaluation, Customer Visits, CABs, Etc.)
  • Job is fulltime and located in Scotts Valley, CA (Bay Area)

Desired

  • Retail sales experience in Pro Audio/Recording/Music
  • Expertise in more than one digital audio workstation (DAW)
  • Expertise in more than one major computer operating system (OS)
  • Experience managing direct reports

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Position: Senior Applications SW Engineer

Reports to: General Manager, New Markets

Location: Los Angeles, CA

Education Requirements BS, MS

Job Description

At Universal Audio we employ the world's brightest engineers to create award-winning audio SW and HW tools. We are looking for an experienced and knowledgeable Applications SW engineer. If you are looking for a challenging and rewarding position at an exciting and growing audio company, we would like to hear from you.

Principal Duties and Responsibilities:

Senior Software Developer for our New Markets development team, responsible for the implementation of individual software modules. You will work on software components such as GUI implementation, audio engine behavioral scripting, and database or hardware links in C++ or JavaScript.

Working in a cross-functional team with the team GM, UI designer, product managers, other SW Engineers, and SQA, you will work on product requirements and software concepts and actively create a new generation of UA music and processing software products.

Required Skills and Experience:

  • 5+ years of object-oriented C++ and Javascript development.
  • Experience in design and modern software paradigms like OOP.
  • A passion and interest in music and audio.
  • BS in Computer Science, Mathematics, Physics, or related field.
  • Quality conscious, good communication skills and team-oriented.
  • Experience in developing audio applications a plus.

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Position: Senior Software Engineer

Reports to: Senior Software Architect

Location: Scotts Valley, CA

Educational Requirements: BS or MS in Computer Science, or equivalent

Job Description

We are looking for a talented, motivated application software engineer to participate in ongoing development related to the UAD-2 audio effects system and related products that are currently under development. If you are looking for challenging and exciting engineering work in the music industry, we would like to hear from you. You will be responsible for integration with AWS and our plug-in store, integration with databases, audio engine level support, and GUI tools and application level development.

Required Skills and Experience:

  • 5+ years commercial software development experience
  • C++ and familiarity with object-oriented design and coding
  • Extensive systems architecture ability
  • Cross-platform application development (Mac/PC)
  • Strong analytical, communication, and team skills
  • Professional audio software development experience desirable
  • Experience in platform-specific GUI frameworks (MFC, Cocoa)
  • Familiarity with JUCE cross-platform framework or equivalent
  • Skill set includes Python, JavaScript, and/or shell scripting
  • Linux development experience
  • Database development experience

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