Universal Audio Jobs

 

If interested in any of these positions, please send a resume and
cover letter to jobs@uaudio.com with the job title in the subject line.


Build Engineer

Location: Scotts Valley, CA

Job Description

Great products need more than just cool features, they need a solid foundation. We’re looking for someone with a passion for the tools and techniques that make developers more productive, and the drive to get better software into our users’ hands faster.


Responsibilities

The Build Engineer’s responsibilities encompass the systems, tools, and processes for building and deploying high-quality software, including:

  • Build and improve the product release pipeline, maximizing quality and minimizing time to market
  • Coach developers to get the most out of our tools and processes
  • Select and develop build tools and develop build automation scripts
  • Monitor and report build health
  • Improve build speed

Required Skills

  • Mastery of distributed version control (we use Git)
  • Expert knowledge of cross-platform build tools (make, SCons, CMake, Ant)
  • 5+ years of experience in build and release automation
  • Strong command of C++, Python, and Bash
  • Understanding of Linux packaging and configuration management
  • Experience with Atlassian Bamboo a plus
  • Experience with Docker or other virtualization system a plus
  • Familiarity with digital audio/video a plus

Education Requirements:

  • B.S. in computer Science, Computer Engineering or equivalent industry experience.


Senior Software Engineer

Location: Scotts Valley, CA

Reports to: Senior Software Architect


Job Description

We are looking for a talented, motivated application software engineer to participate in ongoing development related to the UAD-2 audio effects system and related products that are currently under development. If you are looking for challenging and exciting engineering work in the music industry, we would like to hear from you. You will be responsible for integration with AWS and our plug-in store, integration with databases, audio engine level support, and GUI tools and application level development.


Requirements

Skills and Experience

  • 5+ years commercial software development experience
  • C++ and familiarity with object-oriented design and coding
  • Extensive systems architecture ability
  • Cross-platform application development (Mac/PC)
  • Strong analytical, communication, and team skills
  • Professional audio software development experience desirable
  • Experience in platform-specific GUI frameworks (MFC, Cocoa)
  • Familiarity with JUCE cross-platform framework or equivalent
  • Skill set includes Python, JavaScript, and/or shell scripting
  • Linux development experience
  • Database development experience

Education:

  • BS or MS in Computer Science, or equivalent


Technical Support Representative

Location: Scotts Valley, CA


Job Description

Universal Audio is looking for a talented Technical Support Representative to join our growing team. This person will provide technical support for UA’s product line of connected digital interfaces and analog equipment, provide support for our on-line store and provide presales product guidance. This is done via online request, telephone support and via self-service tools.


Requirements

Responsibilities

  • Assist all Universal Audio customers and incoming inquiries as required.
  • Provide UA product installation support and troubleshooting for Windows and MAC based computers.
  • Provide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers.
  • Generate knowledge base entries, both written and in video tutorial formats
  • Communicate directly with customers either by telephone, chat, online requests, or service requests.
  • Respond to customer inquiries, complaints, and service requests within specified department metrics.
  • Handle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Process replacement parts orders.
  • Provide customers with presales product and service information.
  • Provide support to customers to help resolve potential account issues, including research of online purchases.
  • Communicate and coordinate with internal departments as required.
  • Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns.
  • Coordinate the handling of RMA, and service requirements through the distribution channel.

Skills and Experience

  • Advanced Knowledge of customer service principles and practices
  • Advanced Knowledge of configuring and troubleshooting Windows and MAC based computers
  • Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.)
  • Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques
  • Knowledge of music production, sound design, basic principles of sound
  • Communication skills – English, verbal and written. In addition, region specific language as required by position.
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to translate support transactions and provide data collection to categorize interactions
  • Adaptable, initiative, tolerant, empathetic, and with a positive approach to customer’s needs
  • Ability to lift 20 pounds
  • Must be able to sit for extended periods
  • Available to work overtime and weekends when required.
  • Have access to high speed internet connection to accommodate working remotely
  • Have an appropriate workspace in your residence, when applicable
  • Have reliable transportation, when applicable

Education:

  • High school diploma, general education degree or equivalent.
  • Formal recording technology education desirable


Senior Software Engineer

Location: Scotts Valley, CA


Reports to: Software Group Manager

Job Description

We're passionate about music. Universal Audio's mission is melding classic recording techniques with cutting-edge digital technology, and we're looking for developers who can create audio applications with seamless creative flow and total precision.


Requirements

Responsibilities

  • Design and implement user interactions and application middleware
  • Work with product marketing to understand user personas and workflows
  • Drive application designs by collaborating on specifications and prototypes
  • Create reusable, maintainable software and appropriate technical documentation
  • Maintain high quality standards and drive process improvement

Requirements

  • Track record of delivering commercial cross-platform applications
  • Experience with Juce, Qt, or other cross-platform framework
  • Deep understanding of user-interaction principles
  • Graphics and animation chops to make interactions come alive
  • Ability to work to a deadline

Education

  • B.S. or M.S. in Computer Science, Computer Engineering, Electrical Engineering, or equivalent industry experience


Senior Applications SW Engineer

Location: Los Angeles, CA


Job Description

At Universal Audio we employ the world's brightest engineers to create award-winning audio SW and HW tools. We are looking for an experienced and knowledgeable Applications SW engineer. If you are looking for a challenging and rewarding position at an exciting and growing audio company, we would like to hear from you.


Requirements

Responsibilities

Senior Software Developer for our New Markets development team, responsible for the implementation of individual software modules. You will work on software components such as GUI implementation, audio engine behavioral scripting, and database or hardware links in C++ or JavaScript.


Working in a cross-functional team with the team GM, UI designer, product managers, other SW Engineers, and SQA, you will work on product requirements and software concepts and actively create a new generation of UA music and processing software products.


Required Skills and Experience

  • 5+ years of object-oriented C++ and Javascript development
  • Experience in design and modern software paradigms like OOP
  • A passion and interest in music and audio
  • Quality conscious, good communication skills and team-oriented
  • Experience in developing audio applications a plus

Education

  • BS in Computer Science, Mathematics, Physics, or related field


Product Manager

Location: Los Angeles, CA

Reports to: General Manager, New Markets


Job Description

Universal Audio (UA) seeks a Product Manager with a strong background in pro audio, recording, and MI products/markets. Universal Audio makes some of the most advanced hybrid digital/analog audio products available in the market today. The position of Product Manager requires that you be adept at managing both software and hardware products. You must have outstanding communication/documentation skills and you must be able work within diverse product development teams.


As a member of the New Markets Product Management team, you will be involved in the early stages of product development, including market research and customer interaction; as well as defining product requirements during the definition and design phases. You will be responsible for clearly communicating technically complex information to multiple departments, while managing the lifecycle of professional audio, recording, and music-making products.


The role of Product Manager at UA is multi-faceted. You will work within cross-functional groups in the organization to define product requirements that solve customer problems and pain points. Your primary role is to insure UA is making products that customers will love.


As a UA Product Manager, your primary deliverables include Market Requirements Documents (MRD), Product Concept Documents (PCD), Product Requirements Documents (PRD), as well as Product Briefs (to Marketing Communications) and planning presentations for executive staff.


Requirements

Roles & Responsibilities

  • Contribute to the product strategy and the roadmap based on business opportunities, ROI, customer needs and market trends for Universal Audio products
  • Deliver on-time definitions with prioritized products/features/workflows and corresponding business justification plan
  • Work with different departments including Engineering, QA, Manufacturing, Marketing, Sales, Customer Service & Finance to drive new product releases
  • Interact with customers via available channels (pro studios, home studios, social networks, trade shows, etc.) to build products and features that solve problems for customers
  • Hold regular planning meetings to continually drive the product roadmap
  • Manage product lifecycles (Launch, Sustain/Update, EOL, EOS, etc.)

Required Skills and Experience

  • 5+ years of relevant and progressive domain experience within the music, pro audio, technology industries, or related industry
  • 5+ years product management and or product marketing experience from a business-to-consumer software or hardware company
  • Expert in music recording/creation technology including recording interfaces, effects processors/plug-ins, digital audio workstations, guitar products, keyboard products and virtual instruments
  • Experience identifying customer and market pain points and building solutions to solve them
  • Experience with entire product lifecycle (from concept to launch and end-of-life) for more than one product
  • Expert in modern computers used for modern audio production
  • Excellent communication, planning, prioritizing and organizing skills
  • Able to contribute to definition of strategic vision and to articulate it in front of a wide variety of audiences
  • Able to understand technical concepts and evaluate complex tradeoffs
  • Excellent quantitative and qualitative analysis skills
  • Able to rally and gain backing from internal stakeholders in order to build organizational support for the proposed product strategy and designs – lead through influence
  • Willing to travel when necessary (Trade Shows, Competitive Evaluation, Customer Visits, CABs, Etc.)
  • Job is fulltime and located in Los Angeles, CA (new UA office location)

Desired

  • Retail sales experience in Pro Audio/Recording/Music
  • Experience with keyboard instruments, guitar products and effects processors
  • Expertise in more than one digital audio workstation (DAW)
  • Expertise in more than one major computer operating system (OS)
  • Experience managing direct reports


Architect/Integration Developer

Location: Scotts Valley, CA

Reports to: Business Applications Manager


Job Description

Universal Audio, Inc. is seeking a full-time Architect/Integration Developer in Scotts Valley, CA to utilize your experience to scale our business capabilities and to build out our operational infrastructure. As an Architect/Integration Developer, you will be responsible for all phases of integration between external parties, software applications and various database systems. This position will enable the flow of data within and outside the company. The successful candidate will have had a track record of analyzing, designing, developing, and delivering robust integrations between mission critical business applications, 3rd parties and cloud based data warehouses. While the Architect/Integration Developer will be involved in specific projects, the expectation will be that an enterprise-wide awareness of integration efforts is maintained. This role will require a high degree of technical aptitude, with a strong focus on SQL, reporting and programming skills.


Responsibilities:

  • Address business requirements across functional teams, including Finance, Marketing, Operations, and 3rd Party Partners.
  • Designing, configuring, and administering existing integration tools and services (e.g., MS SSRS, MS SSIS, Service Connect, and relational databases) and using Web APIs (e.g., Amazon S3, Epicor REST and Segment) and traditional internet protocols (e.g., FTP, SMTP, SSH).
  • Utilize tools such as SSRS Report Builder, SQL Server Management Studio, Jira, Confluence, Bitbucket, Visual Studio with SSDT.
  • Focus will be on ETL, automation and reporting.
  • Be the technical owner and subject matter expert to the deployed solutions.
  • Set precedence and standards on practicing ‘best practices’ in software development lifecycle methodology.

Requirements:

  • 10+ years of experience in application development, systems administration, and integration
  • A mastery level of SQL and strong programming capabilities with C# and other languages.
  • A strong understanding of Excel and its use by analysts for reporting is essential.
  • Track record of translating complex business requirements into efficient process and systems solutions
  • Experience developing and upgrading against ERP platform (Epicor ERP familiarity desirable)
  • Experience with C#, SQL, Excel and a minimum of TWO, but prefer THREE or more of the following: APIs (REST, SOAP, CLI), frameworks and languages (.NET, ASP.NET, PHP, Perl, Python, PowerShell, XML/XSL/XSLT) and Web Standards (JSON, HTML5, CSS3, JavaScript, JS Frameworks (like jQuery)), Microsoft SQL Server, SSRS and SSIS, Cloud-based development (AWS Redshift, Pipeline)
  • Strong analytical & problem solving skills; ability to drive to solutions (Optimizing processes, SQL queries, profiling, debugging and analysis)
  • Experience managing a moderately complex application or service in a team atmosphere
  • Understanding security and task management in Windows Server is required.
  • Demonstrated discipline in communicating, documenting, and cross-training team members to insure production support to your customers.
  • Experience providing leadership and influencing a roadmap of technology deliveries that align to the Company’s objectives and operating plan.

Education:

  • Bachelor’s Degree in CS, Engineering, or related field


Senior Content Marketing Manager


Job Description

The Senior Content Marketing Manager will lead UA's content production team to drive the acquisition, engagement, and retention of customers through creation of original branded content. These content vehicles include artist and product videos, blog articles, technical tutorials, newsletters, and social media content. The ideal candidate will have a publisher mindset, be both creative and metrics-driven, and an expert in writing, directing, creative “concepting”, digital content marketing best practices, video production, and project management.


Responsibilities:

  • Conceptualize, plan, and execute global content marketing initiatives, including high-level strategy, production schedule, and tactical briefs.
  • Lead the video, writing, and social teams to create timely, effective, editorially consistent content for various UA customer segments.
  • Develop and foster a systematic approach to content marketing and report on relevant metrics — including customer acquisition, engagement, and retention.
  • Write, edit, and direct stories across media to educate users about the features, use-cases, and unique benefits of UA products.
  • Inspire users with original activation concepts and artist-led storytelling.
  • Pitch new ideas and write comprehensive, actionable briefs for team members.
  • Manage project timelines and budgets to ensure maximum efficiency.
  • Coordinate with EU Marketing, Product Management, Artist Relations, Advertising, Social Media and PR efforts, as well as external freelancers or agencies.
  • Evaluate content initiatives and provide constructive feedback on assets to ensure high quality output.
  • Define KPIs at the start of all content projects, and review and report the success of your campaigns at conclusion, in an effort to continually improve.
  • Actively follow and evaluate content marketing trends and developments.

Required Skills:

  • Bachelor’s degree in English, Creative Writing, Journalism, and/or equivalent experience.
  • Strong familiarity with audio and music production and deep understanding of musician/engineer/producer mindset and tools.
  • 5+ years of experience producing web, e-mail and social media content.
  • 5+ years of copywriting experience; digital and e-mail channels strongly preferred.
  • Flawless writing, editing, and proofreading skills.
  • Full command of the craft of advertising and promotional copywriting; able to develop fresh, snappy, engaging, and well-structured headlines, body copy, and calls to action.
  • Experience with search engine optimization (SEO).
  • Familiarity with CRM platforms and content marketing software.
  • Experience with Google Analytics, Facebook Insights, and other marketing analytics tools.
  • Proficiency with Adobe Creative Cloud.
  • Experience with Magento/CMS a plus.
  • Customer/client interaction experience a plus.
  • Able to manage multiple projects simultaneously in a dynamic, fast-paced environment.